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Client Services & Business Development Analyst

Client Development | Bethesda, MD | Full Time

Job Description

Client Services & Business Development Analyst

Collage Group

 

OUR COMPANY

Collage Group is a high-growth, early-stage company that empowers organizations to better serve and engage the fastest growing and most influential segments through insight networks, market intelligence and strategy. We work with nearly 100 Fortune 1000 clients to drive growth with actionable data, powerful insights, and proven marketing strategies—and that’s where you come in.

THE ROLE

As a quickly growing firm, strong business development talent and top-notch customer service are essential to our future success. Managers play an active role in supporting a variety of daily activities for current or potential clients. Individuals will manage training presentations and coordinate outreach activities across the year.  Performance is heavily dependent upon an intimate knowledge of our syndicated content and research and consulting capabilities. This knowledge will be used to allow Managers to connect our services and content with the needs of the market broadly, a specific industry, or a particular client. 

At Collage Group, we serve our clients in a variety of functions, which is why we are looking for individuals who bring their own, unique perspective, talents, and skills – regardless of their academic discipline. You will get to try new things, get outside of your comfort zone, but do what you are good at! Individuals in the role are given the ability to not only own key tasks for their department, but innovate and evolve their role on an ongoing basis. 

 

Key Responsibilities:

  • Managing day-to-day in-bound and out-bound requests related to our services and capabilities
  • Tracking key metrics related to utilization, communication effectiveness, or KPIs
  • Enabling the new member on-boarding process
  • Leading training for our digital insights and research platform
  • Identifying new contacts within the organization to broaden our relationship with an existing client or secure a new relationship for the business
  • Creating thoughtful email campaigns related to our newest content and upcoming events
  • Schedule critical milestone meetings or prospect meetings via phone and email throughout the year to ensure strong engagement and revenue performance
  • Utilize SalesForce to document firm activities and deliver actionable analytics
  • Developing member value plans, servicing presentations, or marketing collateral

 

PREFERRED QUALIFICATIONS

  • Minimum of a four year bachelor's degree with a major in business management (Marketing as a specialty preferred but not required); with a strong record of academic achievement in these
  • Strong intellectual curiosity with interest in market research and consumer insights as a plus
  • Strong commercial outlook and client service ethic
  • Strong interpersonal and communication skills that demonstrate a proven ability to develop relationships with a range of internal and external constituencies
  • Able to contribute their own ideas while working in a team environment and think strategically
  • Outstanding organizational skills that enable effective execution and time management
  • Excellent verbal and written communication
  • Entrepreneurial attitude and comfort with ambiguity
  • Computer and technology fluency is essential; strong knowledge of and proficiency in MS Excel and Powerpoint required
  • Knowledge of Spanish and of Latino culture helpful but not required

LOCATION

This position is based at our offices in Bethesda, MD, just over the D.C. line. We are right over the Metro, on the Red Line. There is minimal, but occasional, travel required—and for those who want to travel, we can probably make that happen, too. Applicants must reside in, or be willing to relocate to, the Washington DC metro area.