Senior Director Of Delivery

SENIOR DIRECTORY OF DELIVERY

Location: National, remote

CodeScience

CodeScience, Inc. is a professional services firm that enables organizations to deploy enterprise business processes into the cloud.  The firm’s core offering is designing and building products for Salesforce ISV partners.  The company also provides a range of services to Salesforce customers and on other SaaS platforms.

Position

As a senior member of the Professional Services team, the Sr. Director of Delivery  (SDD) leads project delivery excellence and the active management of CodeScience consulting teams. The SDD’s primary responsibilities include being accountable for the successful delivery of our consulting services, supporting efforts to achieve organizational goals and metrics, and assisting in running the day to day operations of the team.  

SDDs are mentors and coaches to both customers and internal team members, as well as hands-on managers to a team of direct reports.  As a member of the Professional Services Leadership Team, you will assist with developing and implementing internal initiatives of all kinds to promote organizational growth and advancement in team enablement, collaboration, innovation, and communication. SDDs are a vital component to maintaining CodeScience values as the business grows over the coming years.

Success Predictors

• You understand the nuances of Professional Services and the levers that can be adjusted to achieve positive results

• Skilled at partnering with all parts of the organization (Sales, Marketing, Finance, etc) to drive CodeScience, employee, and client success

• You are a seasoned consultant - been there, done that, heard that, fixed that

• You are well-practiced at delivering tough messages to clients and to your team members

• It is easy for you to find the balance to do what is right for our team, our clients, and our company

• You are well organized and able to manage and prioritize competing priorities

• You are not afraid to ask for help 

Duties & Responsibilities

• Delivery Excellence

  • Oversee Project Success

  • Account Escalation Support

  • Client / Account Relationship Building

• Sales Partnership

• Collaborate on Estimates & Staffing

• Reviewing SOWs and Change Orders to ensure a successful project delivery

• Work with Sales team to assist in on-boarding new resources

• Resource Management

  • Lead Team Managers of Delivery Managers, Project and Program managers

  • Performance Management

  • Compensation Management

  • Annual Reviews

  • Professional Development

  • Mentorship & Development of resources

Experience

Required 

• 8-10+ years management/technology, professional services consulting or similar experience

• Direct experience with Sales/CRM, Salesforce.com (specifically Force.com)

• Hands-on experience with complex Salesforce implementations 

• Deep familiarity with the Salesforce AppExchange and how/when apps should be used to extend platform capabilities 

• Experience and success leading truly Agile development teams

• Experience and success leading truly Waterfall development teams. (ugh, I know)

• Comfortable working with and managing remote teams spread across multiple time zones

• Experience managing a mixed role team of up to 10 direct reports

• Experience working with and advising senior executives

• Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands-on contract writing.

• Past success in partnering with sales and service to manage various functions and resources

• Strong communication, writing, and presentation skills

• Proven track record of developing and maintaining profitable and referenceable customer relationships

• Experience in proactively identifying, assessing, and mitigating risk during project delivery

• Experience evaluating sales proposals and statements of work against proposed scope

• Bachelor’s Degree in Business Administration, Management, Computer Science or related fields of study or equivalent business experience

• Willingness to travel up to 25% of the time (post Covid)

Preferred

• Product development experience 

• Direct knowledge of the Salesforce ISV ecosystem 

• SFDC Administrator Certification

• SFDC Advanced Administrator Certification

• SFDC Sales Cloud Consultant Certification

• SFDC Service Cloud Consultant Certification

• SFDC Developer Certification

• Scrum Master Certification

• PMP Certification

To apply, visit www.codescience.com/careers or email your resume with cover letter to recruiting @codescience.com

Your information is confidential and will be held in complete privacy

CodeScience is an Equal Opportunity Employer