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Managed Services Product Analyst

Delivery | National - Remote | Full Time

Job Description

Managed Services Product Analyst - Remote


Company  


At CodeScience, Inc., we help companies build products for the Salesforce AppExchange. Founded in 2008, we were a founding member of the Salesforce Product Development Organization (PDO) program, and are the only company to achieve the Master Navigator PDO designation. Our clients’ success is rooted in CodeScience’s ability to support them through every stage of their lifecycle from ideation to deployment. We also believe in having fun while doing it.


The CodeScience Managed Services team supports our clients as they bring their products to market, guiding on ISV best practices, supporting their go-to-market execution, backing up their customer support teams, and advising them on product enhancements and future releases.  


Position


The Managed Services Product Analyst (MSPA) is a subject matter expert for a portfolio of clients, supporting them on their product path on the Salesforce platform and ecosystem. The MSPA rides the line between relationship manager and technical consultant. The client will lean heavily on you for guidance and direction on the Salesforce Platform, support working with their customers, and defining the future direction of their products .

  

The MSPA can present complex information equally well to a C-level audience or a developer, has hands-on experience implementing Safesforce.com functionality, and can act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase.


Success Predictors 


  • You understand the slings and arrows, as well as the glories, of professional services consulting. And you still want to apply for this job.

  • You understand the standard Salesforce data model and the nuances for Sales, Service and Health Clouds.

  • You live for challenges and you are tenacious in problem solving.

  • You can decipher complex business problems and develop creative solutions. 

  • You can work with large or small client teams to support their product success. 

  • You have a desire to work with interesting clients and projects that challenge you.

  • You can keep a number of plates spinning at once without it ruining your day.

  • You can manage many competing priorities and communicate effectively to set, manage, and adjust expectations internally and with clients.

  • You are well-practiced at kindly delivering tough messages to clients and to your fellow team members.

  • You are highly motivated, highly intelligent, highly inquisitive and at least moderately funny.

  • You've worked at one of our bigger competitors and are ready to go where work quality and employee happiness reign over the profit-at-any-cost paradigm.

  • You are not afraid to ask for help.


Duties & Responsibilities 


  • Triage client support requests, resolve the requests you can, and refer requests to other resources when necessary.

  • Provide Salesforce platform expertise to help clients make product business decisions.

  • Assist clients in resolving issues with the customers’ implementations of their products.

  • Guide clients in working with Salesforce and use of ISV business management tools.

  • Support client sales organizations in understanding their products and efficiently bringing them to market.

  • Facilitate requirement gathering/interview sessions, synthesize requirements.

  • Configure declarative portions of applications in Force.com.

  • Collaborate with clients to produce technical and product documentation to facilitate enablement and effective knowledge transfer, both within CodeScience and the client organizations.

  • Identify and manage changes to the scope of services and product change requests.

  • Guide and support clients through new release testing and deployment processes.

  • Research, investigate, and request assistance with solutions and considerations when client requests fall outside your knowledge and experience.


Desired Experience and Characteristics


  • College degree - better yet, you left college because it was slowing you down

  • 5+ years of software industry experience

  • 3+ years of hands-on Salesforce platform experience with custom applications or implementations

  • Hands-on experience with declarative development and configuration of the Salesforce platform

  • Demonstrated experience in the requirements gathering process by recording key requirements, asking questions and developing an understanding of key use cases

  • Strong verbal and written communication skills across multiple levels of an organization.

  • Ability to drive tasks to conclusion with others on your team.

  • Possess a client-focused attitude through conversations and documentation

  • Experience with Sales Cloud, Service Cloud, Health Cloud, and other Salesforce products  a plus

  • Related Salesforce certifications a plus.

  • Familiar with Agile process and case management tools such as JIRA/Confluence, Trello, ZenDesk, or the like

  • Comfortable working with remote teams spread across multiple time zones.


Required Technology 


  • Salesforce Administrator, Advanced Administrator and/or App Builder certifications

  • Completed and can describe multiple Salesforce CRM or Force.com implementations

  • Knowledgeable in the following CRM subject areas: Sales, Support/Service & Call Center, and Custom Application Development using the Salesforce platform.

  • Professional services consulting or managed services experience


To apply, visit www.codescience.com/careers or email your resume with cover letter to recruiting@ codescience.com


Your information is confidential and will be held in complete privacy


CodeScience is an Equal Opportunity Employer