Network Operations Center / Security Manager
Support | Phoenix, Arizona 85004 | Full Time
We are on the brink of something BIG
Codero is revolutionizing the Dedicated, Managed, and Cloud Hosting services industry through leading-edge virtualization technologies, proactive support automation, learning intelligence systems, and best in class customer service.
If you are looking for an opportunity to join an established, profitable and expanding startup powered by a global team of proactive, results-driven innovators driven by curiosity, passion, and a desire to work with some of the most exciting technologies in the industry, you are in the right place.
Codero helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own data centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.
Technical Support Specialist
Technical Support and Customer Service
A mission-driven, values-based culture
Fun, casual, startup office environment
Excellent Work/Life Balance
Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account
Professional development, including the opportunity to advance your career
- Aligns an operational plan with security functional strategy and procedures
Proactively monitor and verify the integrity and availability of all network, applications and services in a 24x7x365 environment.
Coordinate resources and timetables with user departments and the technology group to complete projects on time and within budget.
Proactively identify opportunities to improve security strategies and procedures across all business units, and develop plans to address them.
Works with DevOps, Operations, and Engineering teams to define and refine information security and systems management policies and settings
Train/mentor other staff members in network technology and troubleshooting methods.
Respond to customer support requests as-needed related to networking problems.
Assesses and define vendor and 3rd party access to infrastructure through secure methods
Evaluates new and emerging products, technologies and make recommendations to leadership concerning the introduction of new technologies
Review, prioritize and recommend information security improvements as they relate to the achievement of Codero’s business goals and objectives
Coordinate, administrate, manage and monitor the use of access control systems security tools and intrusion detection systems to identify anomalous events and security infractions that exploit system vulnerabilities
Integrates information security controls into an environment to identify risks and reduce their impact
Provides analysis of potential risk to information security and recommends solutions
Creates and maintains information security documentation
Communicates information security procedures to users
Reviews and recommends changes to information security policies
Designs, develops or recommends security systems solutions for the protection of proprietary/confidential data and systems
Provide network infrastructure support (deploy and maintain network hardware) to the team when needed
Drives for internal and external alignment of the strategy
Takes a leading role in strategic technical forums and meetings
Participates as required in strategic initiatives for improvements in process, quality, and cost
Direct the efforts of others in the achievement of the strategic and operational objectives of the group.
Manage the hiring, staffing and maintaining of a diverse and effective workforce.
Career development/planning, performance and pay discussions of team members.
Other people manager duties as assigned
TECHNICAL EXPERIENCE REQUIREMENTS
Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or companies like Amazon Web Services, Microsoft Azure, IBM, or cloud service providers. supporting Hosted, Software as a Service, Platform as a Service, or Infrastructure as a Service.
Professional experience in creating, deploying and administrating virtual systems within one or more of the following technologies: VMware ESXi, Amazon Web Services (AWS), or Microsoft Azure.
Professional experience Racking, Stacking and Administrating Linux and Windows Servers.
Professional experience performing system backups and restores.
Identify and troubleshoot simple hardware failures on x64-based servers to include the replacement of failed hardware components
Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies
Troubleshoot, analyze, and resolve causes of server performance problems.
Ability to navigate through CLI
Able to locate, review, and interpret and review server errors and audit logs.
Able to troubleshoot complex technical issues through Chat, Phone, and Email.
Advanced understanding of networking technologies such as firewalls, TCP, DNS, DHCP, SSL, and load balancing.
Strong understanding of most basic system administration tools and procedures; for example, BASH, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity and maintain system files (groups, hosts, aliases).
Gather necessary data for issue replication, problem determination and/or escalation.
Comfortable creating knowledge base articles for both internal and external use.
CUSTOMER SERVICE REQUIREMENTS
Driven by a passion for customer success.
At least 4 years IT security industry experience and an understanding of the associated technology risks.
Experience with security technologies like Antivirus, Device Encryptions, HOST IDS
Working knowledge of UNIX, LINUX and Microsoft technologies
Hands-on network engineering experience with a focus on data center and/or network security
Minimum of three (3) years of hands-on experience with Cisco IOS and LAN switches
Working knowledge of Cisco ASA family of firewalls using the CLI to include remote access and site-to-site VPNs
The familiarity of load-balancer concepts and methods and standards
Expert-level knowledge of IPv4, IPv6, OSPFv2, OSPFv3, BGP, SNMP, HSRP, Spanning-Tree, and OSI networking models
Familiarity with virtualization, SDN concepts and other emerging network technologies and trends
Knowledge of one or more development languages (Perl/PHP/Python/C++/BASH) is highly desirable.
Expert knowledge of risk management concepts and strategies
Expert knowledge of systems and network administration i.e. desktop, server
Thorough knowledge of the Globally Accepted Information Security Principles
Desire and ability to provide outstanding customer experience and go the extra mile in everything you do.
CUSTOMER SERVICE REQUIREMENTS
CCNP, BCNE, or equivalent certification
Experience with Brocade, Cisco, or Arista hardware
Experience with MPLS/VPLS
Work experience in the hosting industry and/or work in a data center environment
Recent experience with Datacenter operations
Strong knowledge of log management tools
Experience with Zabbix, Salt Stack
Certification in one or more of the following:
Security+, CISSP, GIAC, SSCP or, CEH; Cisco Certified Network Associate, Checkpoint Cert.Sys.Admin and Checkpoint Cert.Sys.Engineer; Cisco Certified Security Professional (CCSP)