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Data Center Technician (Overnight)

Support | Phoenix, Arizona 85004 | Full Time

Job Description

Data Center Technician


LOCATION

  • Phoenix, AZ


ROLE

  • Provide on-site data center escalation support for mission-critical equipment hosted within one of Codero’s tier-3 data center facilities.

  • Provisioning and troubleshoot a range of data center infrastructure components including, but not limited to hardware, fiber, networking, servers, NAS, and related equipment, and escalate to the appropriate resolver groups when necessary.

  • Continuously train on cutting-edge hardware, networking, and automation technologies, become an escalation point for junior technicians and help maintain knowledge documentation.

  • Perform preventative data center maintenance according to schedule and as assigned. 

  • Willingness to take ownership of the customer experience, including comprehensive issue resolution.

  • Collaborate and troubleshoot complex technical issues through Chat, Phone, and Email.

  • Execute small projects on your own and work with your manager in planning and executing larger local projects


SHIFT

  • 4-Day Work Week

  • Sunday through Wednesday from 7 PM MST to 7 AM MST

  • Defined Schedule

  • Available for rotating on-call support


COMPENSATION

  • Hourly Base

  • Incentives

  • Bonuses


BENEFITS

  • A mission-driven, values-based culture

  • Fun, casual, startup office environment

  • Excellent Work/Life Balance

  • Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account

  • Professional development, including the opportunity to advance your career

  • Employee 401k Plan


TECHNICAL EXPERIENCE REQUIREMENTS

  • 1+ years of professional experience working in a Data Center environment, racking, stacking, administrating, and troubleshooting Linux and/or Windows server performance problems, operating system issues including the file system, disk management, and RAID technologies.

  • Install, configure, and test OS, remote access, applications, and system management tools.

  • Install cable runs, patch panels, cross-connects, cable lacing as per data center standards, and during the installation of new equipment.

  • Professional experience performing system backups and restores.

  • Maintain preventative maintenance on data center systems and equipment as scheduled.

  • Install cable runs, patch panels, and cross-connects. Performs cable lacing as per the Datacenter standards. Oversee the running of data cables during the installation of new equipment.

  • Working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types, (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM).

  • Advanced understanding of networking technologies such as firewalls, SSH, TELNET, NFS, TCP, DNS, DHCP, SAMBA LDAP, SSL, and load balancing.

  • Able to collaborate and troubleshoot complex technical issues through Chat, Phone, and Email.

  • Maintain inventory for equipment keep records of warranty for all tools and equipment.

  • Experience using Salesforce Service Cloud, Live Agent Chat, Netbox, LibreNMS, Zabbix, or Cloudflare.


CUSTOMER SERVICE REQUIREMENTS

  • Desire and ability to innovate and continuously expand technical limits.

  • Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.

  • Willingness to take ownership of the customer experience, including comprehensive issue resolution 

  • Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.

  • Thrives on a team where expertise is shared, success is celebrated, and feedback is encouraged.

  • Effective time management skills, including the ability to multi-task, organize and prioritize.

  • Escalate issues to appropriate individuals using established guidelines and procedures.


COMPANY OVERVIEW

Codero helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own data centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.



CODERO IS AN EQUAL OPPORTUNITY EMPLOYER

Codero is an equal opportunity employer, committed to a diverse and inclusive workplace, and does not condone discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.