Data Center Technician (Overnight)
Support | Phoenix, Arizona 85004 | Full Time
Data Center Technician
Provide on-site data center escalation support for mission-critical equipment hosted within one of Codero’s tier-3 data center facilities.
Provisioning and troubleshoot a range of data center infrastructure components including, but not limited to hardware, fiber, networking, servers, NAS, and related equipment, and escalate to the appropriate resolver groups when necessary.
Continuously train on cutting-edge hardware, networking, and automation technologies, become an escalation point for junior technicians and help maintain knowledge documentation.
Perform preventative data center maintenance according to schedule and as assigned.
Willingness to take ownership of the customer experience, including comprehensive issue resolution.
Collaborate and troubleshoot complex technical issues through Chat, Phone, and Email.
Execute small projects on your own and work with your manager in planning and executing larger local projects
4-Day Work Week
Sunday through Wednesday from 7 PM MST to 7 AM MST
Available for rotating on-call support
A mission-driven, values-based culture
Fun, casual, startup office environment
Excellent Work/Life Balance
Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account
Professional development, including the opportunity to advance your career
Employee 401k Plan
TECHNICAL EXPERIENCE REQUIREMENTS
1+ years of professional experience working in a Data Center environment, racking, stacking, administrating, and troubleshooting Linux and/or Windows server performance problems, operating system issues including the file system, disk management, and RAID technologies.
Install, configure, and test OS, remote access, applications, and system management tools.
Install cable runs, patch panels, cross-connects, cable lacing as per data center standards, and during the installation of new equipment.
Professional experience performing system backups and restores.
Maintain preventative maintenance on data center systems and equipment as scheduled.
Install cable runs, patch panels, and cross-connects. Performs cable lacing as per the Datacenter standards. Oversee the running of data cables during the installation of new equipment.
Working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types, (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM).
Advanced understanding of networking technologies such as firewalls, SSH, TELNET, NFS, TCP, DNS, DHCP, SAMBA LDAP, SSL, and load balancing.
Able to collaborate and troubleshoot complex technical issues through Chat, Phone, and Email.
Maintain inventory for equipment keep records of warranty for all tools and equipment.
Experience using Salesforce Service Cloud, Live Agent Chat, Netbox, LibreNMS, Zabbix, or Cloudflare.
CUSTOMER SERVICE REQUIREMENTS
Desire and ability to innovate and continuously expand technical limits.
Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
Willingness to take ownership of the customer experience, including comprehensive issue resolution
Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
Thrives on a team where expertise is shared, success is celebrated, and feedback is encouraged.
Effective time management skills, including the ability to multi-task, organize and prioritize.
Escalate issues to appropriate individuals using established guidelines and procedures.