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Data Center Technician/Engineer

Operations | Phoenix, AZ | Full Time

Job Description

Job Description

COMPANY OVERVIEW

Codero is a leading provider of Dedicated Server Hosting, Managed Server Hosting, Cloud Hosting, and Hybrid Hosting services.  Codero offers a fun, challenging, and rewarding working environment and the opportunity to work with world-class talent and build a world-class career.

If you love technology and love making customers smile, then come join the Codero Family! You will be part of a dynamic group working every day to provide each of our customers a fabulous hosting experience and to turn each one into a raving Codero advocate!

More about Codero: http://www.codero.com/company/about

Job Overview

The Data Center Technician/Engineer owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 100% uptime.

Key Accountabilities

  • Utilize custom monitoring software and internal ticketing system to provide customer support
  • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Simple operating systems administration to include troubleshooting of login, password and connectivity issues
  • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
  • Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
  • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing help and support to all customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust among customers and coworkers

Qualifications

  • High School diploma or equivalent required; University or College degree preferred
  • Minimum 1-year experience working in a data center environment or equivalent technology background required
  • Minimum 1-year experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Minimum 1-year experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
  • Experience with Dell PowerEdge and HP ProLiant rack server hardware preferredExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred
  • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred
  • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.
  • Must be able to prioritize work in a fast paced, high pressure environment
  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
  • Must be able to lift 50 lbs over head
  • Must have reliable transportation 

Codero Hosting is an equal opportunity employer