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Data Center / Technical Support Specialist

Support | Phoenix, Arizona 85004 | Full Time

Job Description


  • Data Center Technician / Technical Support Specialist


  • Help maintain Datacenter operations

  • Provide Escalation Support to Customer engineering teams (not end-user)

  • Help Codero revolutionize the Managed Services market through cutting edge automation and exceptional Customer Service


  • 4-Day Work Week

  • Noon to Midnight, Sunday through Wednesday


  • Phoenix, AZ


  • Hourly Base

  • Incentive

  • Bonuses


  • A mission-driven, values-based culture

  • Fun, casual, startup office environment

  • Excellent Work/Life Balance

  • Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account

  • Professional development, including the opportunity to advance your career


  • Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or companies like Amazon Web Services, Microsoft Azure, IBM, or cloud service providers. supporting Hosted, Software as a Service, Platform as a Service, or Infrastructure as a Service.

  • Professional experience in creating, deploying and administrating virtual systems within one or more of the following technologies: VMware ESXi, Amazon Web Services (AWS), or Microsoft Azure.

  • Professional experience Racking, Stacking and Administrating Linux or Windows Servers.

  • Professional experience performing system backups and restores.

  • Identify and troubleshoot simple hardware failures on x64-based servers to include the replacement of failed hardware components

  • Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies

  • Troubleshoot, analyze, and resolve causes of server performance problems.

  • Ability to navigate through CLI

  • Able to locate, review, and interpret and review server errors and audit logs.

  • Able to troubleshoot complex technical issues through Chat, Phone, and Email.

  • Advanced understanding of networking technologies such as firewalls, TCP, DNS, DHCP, SSL, and load balancing.

  • Strong understanding of most basic system administration tools and procedures; for example, BASH, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity and maintain system files (groups, hosts, aliases).

  • Gather necessary data for issue replication, problem determination and/or escalation.

  • Experience in one or more of the following: Java, javascript, Perl, Python, HTML, HTML5, XML, PHP, SOAP, REST, .NET, ruby, ruby on rails a plus.Passion for learning, developing, and improving new technologies.

  • Comfortable creating knowledgebase articles for both internal and external use.


  • Driven by a passion for customer success.

  • Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.

  • Willingness to take ownership of the customer experience, including comprehensive issue resolution¬†

  • Experience using Salesforce CRM, Service Cloud, Live Agent Chat, or Knowledge.

  • Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.

  • Thrives on a team where expertise is shared and feedback is encouraged.

  • Effective time management skills, including the ability to multi-task, organize and prioritize.

  • Use interactive tools including chat, forums, email, monitoring, and other web-based social media to exceed customer expectations.

  • Escalate issues to appropriate individuals using established guidelines and procedures.

  • Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.

  • Be part of a team, with best in breed cost structure, operations, and execution quality.

  • Passionate about customers and helping them reach their goals.

  • Desire and ability to provide outstanding customer experience and go the extra mile in everything you do.


Codero helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own data centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.