Data Center / Technical Support Specialist
Support | Phoenix, Arizona 85004 | Full Time
Data Center Technician / Technical Support Specialist
Help maintain Datacenter operations
Provide Escalation Support to Customer engineering teams (not end-user)
Help Codero revolutionize the Managed Services market through cutting edge automation and exceptional Customer Service
4-Day Work Week
Noon to Midnight, Sunday through Wednesday
A mission-driven, values-based culture
Fun, casual, startup office environment
Excellent Work/Life Balance
Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account
Professional development, including the opportunity to advance your career
TECHNICAL EXPERIENCE REQUIREMENTS
Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or companies like Amazon Web Services, Microsoft Azure, IBM, or cloud service providers. supporting Hosted, Software as a Service, Platform as a Service, or Infrastructure as a Service.
Professional experience in creating, deploying and administrating virtual systems within one or more of the following technologies: VMware ESXi, Amazon Web Services (AWS), or Microsoft Azure.
Professional experience Racking, Stacking and Administrating Linux or Windows Servers.
Professional experience performing system backups and restores.
Identify and troubleshoot simple hardware failures on x64-based servers to include the replacement of failed hardware components
Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies
Troubleshoot, analyze, and resolve causes of server performance problems.
Ability to navigate through CLI
Able to locate, review, and interpret and review server errors and audit logs.
Able to troubleshoot complex technical issues through Chat, Phone, and Email.
Advanced understanding of networking technologies such as firewalls, TCP, DNS, DHCP, SSL, and load balancing.
Strong understanding of most basic system administration tools and procedures; for example, BASH, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity and maintain system files (groups, hosts, aliases).
Gather necessary data for issue replication, problem determination and/or escalation.
Comfortable creating knowledgebase articles for both internal and external use.
CUSTOMER SERVICE REQUIREMENTS
Driven by a passion for customer success.
Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
Willingness to take ownership of the customer experience, including comprehensive issue resolution
Experience using Salesforce CRM, Service Cloud, Live Agent Chat, or Knowledge.
Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
Thrives on a team where expertise is shared and feedback is encouraged.
Effective time management skills, including the ability to multi-task, organize and prioritize.
Use interactive tools including chat, forums, email, monitoring, and other web-based social media to exceed customer expectations.
Escalate issues to appropriate individuals using established guidelines and procedures.
Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.
Be part of a team, with best in breed cost structure, operations, and execution quality.
Passionate about customers and helping them reach their goals.
Desire and ability to provide outstanding customer experience and go the extra mile in everything you do.