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Customer Success

Insurance | Provo, UT | Full Time

Job Description

About Us

Coalition was founded by repeat entrepreneurs, Joshua Motta (Cloudflare) and John Hering (Lookout), with a mission to solve cyber risk. We believe that cyber risk is among the most pervasive risks facing society, and we've built the first holistic solution to it by combining free cyber security tools to help prevent loss, expert response to mitigate it, and up to $10M of insurance coverage to recover from it. Our technology platform encompasses insurance, threat intelligence, patch and vulnerability scanning, DDoS mitigation, ransomware protection, and more. Coalition’s team of engineers, data scientists, security researchers, incident responders, and insurance personnel protect customers before, during, and after cyber incidents. Our insurance products are backed by Swiss Re, one of the world’s largest (re)insurers, and Argo Group. Our customers are in every industry, and all across the US. We are based in San Francisco, although you'll find some of our team in more exotic places.

If you enjoy solving problems at scale (with lots riding on it) we hope you'll consider joining us.

About the Role

We are looking for motivated individuals who thrive in a fast-paced, high growth environment to join our customer success team. Individuals in this role will be responsible for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as to our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively solving customer needs in a complex, rapidly growing business – from basic company and product education, to administrative and transaction support.  Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!

Responsibilities:

  • Responding to inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone

  • Ensuring prospective and current customers receive the support they need from Coalition’s sales, security, insurance, and claims teams

  • Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)

  • Performing administrative insurance functions to keep our growth engine humming.

  • Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Requirements:

  • 3+ years of work experience in customer support or insurance

  • Excellent interpersonal and communication capabilities, both written and verbal, especially in customer-facing roles

  • Resourceful, ambitious, and desire to operate in a fast-paced, start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place.

  • Incredibly positive attitude. Attitude overcomes all!

Bonus Points:

  • Prior experience with cybersecurity and/or insurance experience a plus

  • Existing insurance broker license a plus

Perks:

Location:

  • Provo, UT


Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Coalition is a security company. A successful background check is required for employment.