Desktop Support Engineer

Desktop Support Engineer

We are seeking a highly skilled Desktop Support Engineer to provides advanced Tier 2 technical support to employees, ensuring reliable operation of desktop systems, mobile devices, and collaboration tools. This role serves as a key escalation point for complex technical issues while delivering a high level of customer service and contributing to continuous improvement of IT support operations.

The ideal candidate is a proactive IT professional with strong troubleshooting skills and a customer-first mindset. They can work independently, handle escalations, and support a fast-paced environment while maintaining a positive user experience.

City Light & Power has been recognized by The Denver Post as one of the top workplaces for 2026!

Duties and Responsibilities:

• Provide Tier 2 technical support for hardware, software, operating systems, and enterprise applications.
• Troubleshoot issues across Windows/macOS systems, Microsoft 365, VPN/remote access, mobile devices, and peripherals.
• Serve as an escalation point for complex technical incidents and service requests.
• Configure, deploy, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access within Active Directory and related systems.
• Support endpoint imaging, patching, software deployment, and asset lifecycle management.
• Maintain accurate inventory and asset tracking for IT equipment.
• Deliver responsive, high-quality customer support to onsite, remote, and hybrid employees.
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Monitor ticket queues and ensure SLAs are consistently met.
• Partner with infrastructure, cybersecurity, and application teams on cross-functional issues.
• Identify recurring issues and recommend process or automation improvements.
• Support IT projects such as hardware refreshes, office moves, and system rollouts.
• Participate in after-hours support or on-call rotation as needed.
• Other duties as assigned.

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills, Knowledge, Qualifications, & Experience:

• 4+ years of experience in desktop support, IT help desk, or end-user support environments; experience supporting executive or VIP users is a plus.
• Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience preferred.
• Strong experience supporting Windows 10/11, Microsoft 365, Active Directory, and endpoint management tools.
• Certifications (CompTIA A+, Network+, Microsoft, ITIL) and Experience with Intune/Microsoft Endpoint Manager, Azure AD (Entra ID), ITSM tools (e.g., ConnectWise), and collaboration platforms a plus.
• Experience troubleshooting hardware, software, networking, and user access issues.
• Working knowledge of TCP/IP networking, VPN connectivity, MFA solutions, and endpoint security tools (e.g., EDR/AV).
• Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

• Able to work in the US without sponsorship.
• Willing and able to travel overnight occasionally
• Able to obtain Military Base Access Security Clearance.
• A valid driver’s license with a record that meets the CLP Fleet Policy.

Benefits & Compensation:

• We offer an excellent benefits package that includes medical insurance, dental insurance, life insurance, 401k with company contribution, paid time off and paid holidays.
• Salary range: $70,000-$85,000/year based on experience, plus eligible to participate in Short Term Incentive Plan.
  • We reserve the right to pay more or less than the posted salary range based on factors unrelated to sex.

To learn more, visit our website: www.clpinc.com

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.