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Technical Writer

Product Management | Denver, CO | Full Time

Job Description

Cloud Elements is a cloud application developer and integrator based in Denver, CO.  Our customers are leading SaaS providers such as Hubspot, Zendesk and Kissmetrics and we've partnered with Salesforce, Box, Marketo, Google and others.  We're hoping you will help us grow that list!

We are seeking a stellar Technical Writer for our high performing product team.  We need a diverse individual who has a deep technical background, is an excellent writer, as well as a collaborative and dependable teammate.  The main focus of this role will be writing online documentation to help our customers use and understand the capabilities of our platform.  Additionally, there will be the need to work cross-functionally with Marketing, Engineering, and Sales.  To be successful in this role you will be a team player who is comfortable working as an individual contributor, and who has a passion for working in the technology industry. 

More about this role:

  • Understand complex concepts and turn them into easy-to-understand procedures and overviews

  • Create structured content and restructure legacy content

  • Identify opportunities for reuse and define reuse strategy

  • Develop "real-world" scenarios that string together procedures in an innovative and engaging way

  • Help coordinate collaborative authoring

  • Gather and incorporate feedback from subject matter experts, customers, and customer advocates

  • Passionate about contributing new and innovative ideas to the team as we strive for continual improvement

  • Proactive attention to detail and consistency (terminology, formatting, structure)

What we would like you to have:

  • 5+ years experience in producing user-level documentation for a complex commercial software product

  • Strong focus on the customer and user experience

  • Well-developed problem solving and critical thinking skills

  • Great sense of humor, humble and driven!

What we can offer you:

  • Challenging work with leading edge technology
  • Career growth
  • Benefits - Equity, Medical, dental, 401k, flex PTO
  • Education reimbursement, employee referral bonuses, powder days, summer hikes, the list goes on!
  • Flexible work locations: You will be working out of one of our offices in Industry located in Denver, CO, and occasionally from your home office.

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!