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Technical Support Engineer

Engineering | Denver, CO | Full Time

Job Description

Cloud Elements is a cloud application developer and integrator based in Denver, CO.  We partner with leading SaaS, PaaS and big data vendors such as Google, GitHub, SendGrid, Twilio, Stripe, Box,, ZenDesk, Hadoop, and MongoDB; that is an impressive list and it continues to grow! 

We have an immediate need for a Customer Success Engineer.   This is a unique opportunity for a driven professional that is passionate about making customers happy, solving problems, and delivering high quality innovative solutions to our customers!  You will be challenged to help us structure how we will build our customer success organization and continue to exceed our customers expectations!

What you will do as a Customer Success Engineer at Cloud Elements:

  • Act as a first line of development support for our Customer Success staff to diagnose and troubleshoot issues that arise from our customers.

  • Introduce new customers to our suite of products, and ensure a quick and seamless onboarding process.

  • Work to troubleshoot problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.

  • Interact as a part of multiple development teams to find solutions for customers.

  • Identify, verify, and reproduce difficult to solve customer problems that may come from multiple sources.

  • Facilitate the resolution of complex issues that may require the involvement of multiple teams and roles.

  • Collaborate with functional testers in Quality Assurance to assist in testing and regression analysis.

  • Brainstorm and implement ways to streamline our processes to keep our support structure fast and adaptable.

  • Work in a collaborative team, awesome location, and have the opportunity to make a huge impact on how we keep customers happy!

What we are looking for:

  • BS or MS in Computer Science, Computer Engineering or Electrical Engineering

  • 5-10 years of software development experience and time spent in a customer facing role

  • Knowledge of SaaS, IaaS industry, API development and Cloud companies

  • Outstanding customer service skills and business acumen

  • Intense passion for troubleshooting and root cause analysis

  • Self-motivation and excellent problem-solving skills

  • Strong ability to influence and inspire your team

  • Ability to communicate with technical and non-technical individuals and translate when needed

  •  A drive to improve, both personally and professionally

What we can offer you:

  • Challenging work with leading edge technology
  • Career growth
  • Benefits - Medical, dental, 401k, flex PTO, equity!
  • Bonuses for mentoring, training/conferences, doing extra credit work, employee referrals, ski days, RTD EcoPass!
  • Flexible work locations: You will be working out of our office in Industry located in Denver, CO, and occasionally from your home office.

We'd love to hear from you! Please upload your resume and share with us your GitHub link or other source where we can take a look at samples of your work.