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Technical Account Manager

Customer Success | Denver, CO | Full Time

Job Description

Integration. It’s that pesky part of building a product that no organization actually wants to do. (And who can blame them? It’s not easy). To us, integration is bigger than just a connection. Integration is about moving data, powering transactions, connecting mobile apps, and thousands of other functions. We want our customers to THINK bigger than the brittle connections that hold their products back. REFOCUS their team on the things they care about. And BUILD features that their customers will love. With Cloud Elements, companies can INTEGRATE to the ecosystem of applications that their customers and partners rely on every day.

We are the world’s fastest growing integration vendor ever, and we’re looking for talented, creative problem solvers who are driven and passionate to join our rapidly expanding team! Headquartered in Denver, minutes from the beautiful Rocky Mountains!

Technical Account Manager

At Cloud Elements our customers experience and making them successful is one of our most important tasks. Given that our customers pay us over time, customer satisfaction, retention and growth are keys to our longevity. You will be the customer’s primary technical liaison into Cloud Elements and are accountable for identifying and directly addressing all business and technical issues impacting the customer’s success.

As a member of the Customer Success Team, you play an important role developing strong relationships with our customers, gaining a deep understanding of their objectives and being a critical partner in delivering those solutions through the Cloud Elements platform.

Cloud Elements is a rapidly growing software startup that rewards exceptional work with great opportunities advancement. You will be a valued part the team that is tasked with our most important asset - our customers!  

More about this role:

  • You will gain a deep understanding of your customer’s relevant business challenges, while driving adoption of CE solutions within your assigned accounts

  • You will be agile in responding to the technical and business needs of your customers

  • Provide project leadership, coordination and architectural guidance for the customer’s major API integration initiatives

  • Maintain advanced technical knowledge of core Cloud Elements solutions and contribute to future product direction

  • Interact with CTOs, Product Managers, and Sr. Developers at our customers that range from SMBs to large Enterprises

  • Prepare and present product demonstrations as needed - both canned and tailored - using Cloud Elements technology

  • Works with Customer Enablement and Sales Teams on the adoption and expansion of CE products and services

  • You will be measured using a combination of Customer Satisfaction, Adoption and revenue growth of your accounts.

  • Live by and champion Cloud Elements cultural values: Customers First; Keep it Simple; Freedom, Flexibility, Responsibility; Passionate Contributors, and Iterate to Success!

What we would like you to have:

  • 10+ years experience as an Engineer, Sales Engineer or Technical Account Manager preferably with SaaS or related Cloud products

  • Preferred, BS/MS in Computer Science, Software Engineering or related field

  • Knowledgeable with JavaScript a plus

  • Knowledge of RESTful design, APIs, and web technologies

  • Understanding of API authentication types: e.g. Oauth, Basic, Tokens

  • Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings

  • Excellent communicator – written and spoken. Comfortable and willingness to work in a team environment 

  • Great sense of humor, humble and driven!

What we can offer you:

  • Challenging work with leading edge technology
  • Career growth
  • Benefits - Equity, Medical, dental, 401k, flex time off
  • Education and training opportunities, team referral bonuses, catered lunches, powder days, summer hikes, the list goes on!
  • Office locations: We have offices in Denver and Dallas.  You may also work occasionally from your home office!

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!