Assistant Community Manager
Operations | Houston, TX | Full Time
Who we are:
Want to be part of a growing company whose core value includes supporting your success and advancement in the company? CLEAR Property Management isn't a mega-institution where you'd be lost. Clear and simple, we successfully manage properties by making a CLEAR and positive difference in the lives of our residents, our staff and owners. Since 2008, we've organically grown to become one of the most highly respected Property Management Companies in Texas.
The CLEAR brand stands for precision, dedication and excellence. Our employees are enthusiastic, hardworking, and ambitious and tech savvy with great interpersonal skills. They are entrusted with seeing the big picture, given freedom to make great things happen and empowered with the responsibility of helping direct a successful future. Our growth is in large part due to having the industries brightest, most talented, and most driven people on our team. In return, we support our employees by empowering them & maximizing their development and career opportunities at local and regional levels. Do you think you've got what it takes to be CLEARLY better?
DUTIES AND RESPONSIBILITIES
Maintain superior customer service.
Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
Show, lease and move in prospective residents.
Update unit availability daily to provide accurate list of unit availability to the leasing staff.
Adhere to the CLEAR Property Management standard operating procedures.
Receive and collect all rent and receipts in accordance with company standards.
Provide clerical and phone support.
Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and notices of violation of community rules and regulations.
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager.
Input all cash receipts to appropriate income accounts in the community management system and prepare and generate list of deposit receipts and amounts in accordance with company standards.
Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion.
Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Community Manager.
Essential Job Functions
Knowledge of OSHA laws and regulations.
Must possess strong management, interpersonal, analytical, organizational and customer service principles and practices
Computer proficiency and working knowledge of Microsoft Word, Excel and Yardi
Effectively convey ideas, images, and goals to a diverse group of personalities.
Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate
Must possess a positive attitude and the ability to smile under all circumstances.
Achieve Fair Housing certification prior to interaction with prospects and residents.
Participate in training in order to comply with new or existing laws.
Be able to work evenings and weekends.
Present self in a neat, clean, and professional manner at all times throughout the workday and /or whenever present at the community.
Other duties, as assigned.
OPERATING SKILLS, KNOWLEDGE & ABILITIES:
Skills & Abilities
Action and results-oriented, enthusiastic
Strong customer service, communication and interpersonal skills required
Excellent organizational skills
Positive, can-do attitude with a commitment to excellence
Ability to meet stringent deadlines
Team oriented with ability to work independently on occasion
Superior sales skills
Leaderships skills and coaching ability
Excellent written and verbal communication
Ability to read, analyze and interpret all forms of information
Ability to accept and learn from constructive criticism
Well organized with ability to prioritize and multi-task
Demonstrates tact and diplomacy
Resourceful, creative, decisive
Strong administrative and organizational skills
Ability to deal effectively with a diversity of individuals at all organizational levels
Knowledge of state law as it relates to the handling of Security Deposits and other resident-related fees and charges
Good understanding of basic accounting practices
Computer proficiency to include Microsoft Office Applications
Yardi experience preferred
High school education or equivalent is required; college degree is a plus but not a requirement
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Two (2) years minimum experience in residential property management or related field is required