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Assistant Apartment Community Manager- San Antonio

Operations | San Antonio, TX | Full Time

Job Description

Opportunity to work with a top manager in a fast-growing multifamily market!

Who we are:

Want to be part of a growing company whose core value includes supporting your success and advancement in the company? CLEAR Property Management isn't a mega-institution where you'd be lost.  Clear and simple, we successfully manage properties by making a CLEAR and positive difference in the lives of our residents, our staff and owners.  Since 2008, we've organically grown to become one of the most highly respected Property Management Companies in Texas.


The Job: 

Assistant Managers work to perform collection-related tasks for all balances owed to the community and act as Community Manager in his or her absence. Additionally, Assistant Managers work to attract potential renters, present apartment homes to prospective residents, persuade them to lease and assist with the process of leasing and moving into an apartment home within the community. Also, Assistant Managers work to ensure a positive resident experience while living in the community throughout residency and move-out. They also assist with curb appeal and organization tasks as needed.

 

SO WHAT DOES A SUCCESSFUL ASSISTANT MANAGER LOOK LIKE? 

Rather than list out all the qualifications needed for the job, we want to show you what a successful Assistant Community Manager looks like. Think this is you? Come and apply. 

 

Financials Results

 Delinquency

  • Delinquency Notes are completed weekly and saved on the Y: drive by end of business Friday
  • The community met delinquency expectations each month (0 to 1.5% of total billed income)

 Late Fees/NSF Fees

  • NSF Fees billed for all returned payments within 24 hours of notification from Accounting or Yardi
  • Late fees billed daily to delinquent accounts as determined by the lease agreement

 Deposit IQ/Collections Agency Claims

  • Claims filed immediately for Skips/Evictions
  • Claims filed after 30 days following a standard move out unless a payment arrangement has been secured
  • Any accounts without Deposit IQ are turned over to 3rd party collection agency after 30 days following a standard move out unless a payment arrangement has been secured
  • Other Income
  • Budgeted/Other income expectations are met each month

 Operations Results

 Deposit Accounting

  • All deposit accountings are completed within 3 business days of vacancy
  • 0 errors in monthly deposit accounting batches

 3-Day NTV

  • 3-Day NTV distributed for ALL full balances owed by the 5th of each month
  • Copies of ALL 3-Day NTV saved in resident files and attached to Yardi each month

 Evictions Filed

  • Evictions filed or Eviction Hold-Off Agreements established by the 12th of each month
  • Eviction Hold-Off Agreements terminated with payment in-full by the 20th of each month
  • Evictions filed on the 21st of each month for residents who fail to meet terms of Eviction Hold-Off Agreementsunless overridden by Regional Manager
  • All related documents attached to the resident account in Yardi and placed in the resident file
  • All accounts billed legal fees by Month End Close Out

 Small Balance Notices

  • Small Balance Notices distributed via email, phone, text and/or paper notice sent to doors by the 7th of each month
  • All notices placed in the resident file
  • All activity documented in Delinquency Notes

 NSF Payments

  • Residents notified within 24 hours of management receipt of an NSF payment
  • If full balance owed, a 3-Day NTV delivered
  • All notices attached to the resident account in Yardi and placed in the resident file

 Lease Audit

  • No more than 2 errors found in each lease file batch submitted for commissions monthly
  • All charges in lease agreement match lease charges in Yardi

 Refunds/Write/Offs

  • All refund checks have been mailed within 30 days of vacancy
  • All write offs completed following 30 days of vacancy

Month End Close Out

  • Month End Close Out completed using the Month End Checklist by end of business on the 25th of each month
  • Completed checklists are saved on the Y:drive by end of business on due dates

Requirements:

  • attention to detail
  • ability to deliver notices throughout the community, standing for a minimum of 1 hour at a time, climbing stairs and walking throughout all areas of the community as needed
  • ability to repeatedly tour the community throughout the day, standing for a minimum of 1 hour at a time, climbing stairs and walking throughout all areas of the community as needed to effectively demonstrate for prospective renters
  • ability to climb stairs as well as bend at the knees or waist to effectively perform tasks
  • ability to lift a minimum of 25 lbs. (e.g. packages, “sparkle buckets”, office supplies, etc.)
  • ability to operate computers to effectively accomplish assigned tasks (i.e. basic understanding of Outlook, Microsoft Word, Microsoft Excel, internet, typing, etc.)
  • ability to work with others in order to accomplish goals
  • possess a positive attitude and further the mission and values of CLEAR PM
  • basic understanding of multifamily housing, property management and Fair Housing
  • possess the aptitude to learn skills necessary to accomplish assigned tasks
  • possess the ability to maintain composure at all times in order to effectively accomplish tasks while providing exceptional customer service

 Benefits

  • Competitive Salary
  • Partially employer paid health, dental, and vision insurance
  • World-class training by experts in the industry and internationally
  • CLEAR path to grow your career