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Services Specialist (Spa)

Spa Services | New York, NY | Full Time and Part Time

Job Description

Who we are:

At Clean Market, we are on a mission to redefine what it means to be well. Our flagship location at 54th and 2nd offers a functional cafe, modern apothecary retail market, and innovative healing services (IV drips, infrared saunas, cryotherapy, and cryofacials). We are dedicated to connecting our community with products and services that elevate health and overall wellbeing.


With our first location now soft open, we are focused on building our team to support rapid growth and open 2 more stores in the next 12 months. Founded and funded by seasoned leaders in the wellness industry, Clean Market’s is fast becoming a destination for those looking to refuel, relax, and restore. In fact, WWD has already called Clean Market “a cool place to heat up and unwind” with Domino adding “...already it has cemented its place as one of the most elevated body and mind destinations…” and Well + Good asking, “Is this heaven?” This is modern wellness for everyday, and we’re just getting started.


What We’re Looking For:

Clean Market offers IV drips, infrared saunas, cryotherapy, and cryofacials at our flagship location in NYC. We’re looking for team members who enjoy creating a welcoming environment for guests and working with clients in a one-on-one setting. Team members must have a passion for health and wellness, possess a positive can-do attitude, and be organized multitaskers driven to provide exceptional service. Guest service, hospitality experience, and/or spa experience is preferred.  Part-time and full-time positions are both available.


Key Responsibilities:

  • Warmly greets and guides all guests through their services for the duration of their visit.

  • Answers telephone calls and provides scheduling and services information to customers.

  • Maintains a clean and spotless spa, including treatment rooms, floors, bathrooms, shower, reception, lounge, and locker areas.

  • Administers cryofacials and guide guests through cryotherapy experience.

  • Processes payments from clients for services rendered.

  • Executes opening and closing procedures as defined by Management.

  • Provides exceptional customer service to all guests in every scenario.

  • Assists in getting client feedback on experience and services provided.

  • Assists with inventory management- receiving shipments and putting away stock.

  • Assists with replenishing stock levels, including towels, slippers, bathroom towels, toilet paper, soap, and dusts and empties garbage as needed.


Requirements:

  • High school diploma or equivalent

  • Minimum 1 year experience in Guest Services, Hospitality, Spa Setting or similar role

  • BLS certification is preferable.

  • Experience as a Spa Technician or LPN is a plus. Experience with Zenoti spa management software is a huge plus.

  • Proficiency in Microsoft Office Suite

  • Strong written and verbal communication skills

  • Excellent organizational skills

  • Excellent Multitasking and time management skills

  • Passion for health and wellness and willingness to learn

  • Ability to thrive in a fast- paced, rapidly evolving environment

  • Ability to lift up to stand for long periods of time and lift up to 30 pounds


Clean Market Offers:  

  • Competitive Hourly Wage (Part-time)

  • Competitive Salary with Health Insurance (Full-time)

  • Gym membership

  • Rapid opportunities for growth

  • Free wellness services

  • Free drinks


Please apply with your resume, cover letter, and work day preferences. We look forward to hearing from you!