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Customer Management Technician I

Customer Management Team | Remote Workforce | Full Time

Job Description

About Us:

We are seeking a Customer Management Technician I to provide fast and useful assistance for all potential and current customers. This position is a vital member of the Customer Management Team, who is tasked to keep track of all customer needs, issues, and requests.

A Customer Management Technician I must have good technical knowledge and be able to communicate effectively to understand a problem and explain its solution. This individual will be responsible for monitoring and maintaining a Service Desk, as well as providing statuses of tickets to sustain a cohesive relationship between the customer and the team.

Responsibilities:

  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle customer issues, provide appropriate solutions and alternatives within specified time limits; follow up to ensure resolution
  • Keep records of customer interactions and create a knowledge base of documentation after an issue has been resolved for future efficiency
  • Monitor and maintain an up-to-date and accurate Service Desk for the tracking of customer issues and requests
  • Customer service oriented
  • Clear communication skills
  • Proficiencies in reading and writing
  • IT knowledge
  • Strong ability to work independently
  • Ability to travel
  • Customer Training experience (preferred)

Requirements:

  • AS in Computer Science or related field.
  • 1+ years in an IT / Customer Service position
  • Background in Information Security a plus
  • Linux Experience a plus