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Triage Operations Specialist (RN, NP, PA)

Clinical Ops | Remote | Part Time

Job Description

Triage Operations Specialist (RN, NP, PA)

Clinical Operations & Deal Delivery

Part Time/Flexible Hours (20-40 hours per week)

Compensation: $45-$50/hour

About Ciitizen:

Ciitizen’s mission is to provide Earth’s 7.8 billion citizens with control of their complete health information and give them the choice of sharing it with whomever they want. Period. With this new ownership, patients can share their health history with caregivers, clinicians for second opinions, and with companies/researchers who may hold the answer to their treatment. 

Current “Interoperability” initiatives often leave the patient out of the picture and rely on armies of manual labor to extract key health insights from unstructured data - an expensive model that will not scale. And unlike today’s zero-sum “marketplace”, our point of view is that all stakeholders share in the value of the data: institutions that participate, app developers through their services, companies that leverage this data for development of potentially life-saving treatments, and patients - who have a strong incentive to share their complete, longitudinal health history with others. 

Ciitizen has assembled an all-star team and is backed by strong venture capital investors, led by Andreessen Horowitz, Section 32, and Verily Life Sciences. 

Job Description:

Ciitizen is seeking an experienced registered nurse or nurse practitioner with expertise in the diagnosis and management of cancer for the new Triage Operations Specialist role on our Clinical Operations & Deal Delivery Team. 

The successful candidate will coordinate cross-functionally among team members working on medical record collection, clinical data extraction, and project management to increase operational throughput that will have a critical impact on the successful delivery of our revenue deals and research studies with pharma clients. The Triage Operations Specialist will track and navigate patient record collection and study eligibility statuses by reviewing patient records to monitor the completeness of the medical records collected for each patient, as well as the patient’s eligibility for Ciitizen’s various open research studies and deal opportunities.


  • Coordinate with Ciitizen’s Health Information Operations team to ensure medical record collection is complete for each patient

  • Review medical records to determine key clinical features reported by patients (e.g. diagnosis, stage) and confirm patient eligibility for research studies, clinical trials, and other programs

  • Build and own Ciitizen’s patient prioritization process to ensure that patient statuses, study eligibility, and urgency are taken into account and that the Clinical Operations team queue meets the necessary patient priority levels

  • Triage new patients who sign up for Ciitizen’s platform to ensure that relevant medical records are collected and that patients are navigated to any existing or upcoming research opportunities that they are eligible for

  • Support operational throughput by managing case assignment throughout the Clinical Operations team funnel

  • Track progress towards data extraction targets and pharma deal delivery

  • Manage special projects critical to successfully executing on pharma engagements (e.g. reviewing additional patient charts and seeking out missing records for patients who self-report a diagnosis of COVID-19)


  • Registered Nurse, Nurse Practitioner, or Physician Assistant in good standing

  • Minimum of 3+ years oncology-specific experience

  • Experienced and familiar with chart review

  • Detail-oriented and attentive, a self-starter with strong communication and organizational skills

  • Proactive and able to work independently on projects and execute at a high quality.

  • Experience establishing new processes from the ground up and executing against organizational goals

  • Confident and comfortable using common software (e.g. Google Suite, Excel) and able to quickly pick up new software tools (e.g.  (including beta products)

  • Excited by Ciitizen’s fast paced, mission-driven environment

  • Access to a computer with secure, high-speed internet connection