Warehouse Operations Manager

About Us:

CHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years. We currently have an immediate opening for a Operations Manager in our 200,000 square foot distribution center, located in Bannockburn, Illinois.

Position:

The Warehouse Operations Manager oversees all aspects of warehouse operations, ensuring efficiency, productivity, and compliance with safety and quality standards. This role leads a large team of front-line employees and supervisors, managing inventory, order fulfillment, key account relationships, scheduling, and process optimization. The Warehouse Operations Manager plays a critical role in driving operational excellence, developing team members, and supporting the organization’s overall objectives through effective leadership and continuous improvement initiatives.

Key Responsibilities:

• Manage daily warehouse operations, including receiving, storage, picking, packing, and shipping.
• Lead, train, and supervise warehouse staff and supervisors—overseeing scheduling, performance management, and adherence to safety standards.
• Develop, implement, and continuously improve warehouse systems, workflows, and processes to ensure timely and accurate order fulfillment.
• Oversee inventory management, ensuring accurate stock levels and resolving discrepancies or shortages promptly.
• Coordinate inbound and outbound shipments to maximize space utilization and minimize delays.
• Collaborate cross-functionally with departments such as Quality Control, Sales, and Customer Service to ensure seamless operations and customer satisfaction.
• Enforce company and regulatory safety standards, fostering a culture of safety and compliance.
• Analyze operational data, track key performance indicators (KPIs), and prepare regular reports for senior leadership.
• Ensure proper maintenance and cleanliness of warehouse facilities and equipment.
• Identify, troubleshoot, and resolve operational challenges and process bottlenecks.
• Lead initiatives related to key accounts, including close collaboration with sales partners.
• Oversee the returns department to ensure timely and accurate processing.
• Champion continuous improvement using Lean and 6S methodologies.
• Manage and support cross-departmental projects that enhance operational efficiency.

Qualifications & Experience:

• 5+ years of experience in warehouse operations, with at least 3 years in a managerial or supervisory role.
• Proven ability to lead teams and drive performance in a fast-paced environment.
• Strong organizational, analytical, and problem-solving skills.
• Experience in distribution or logistics preferred.
• Working knowledge of shipping logistics and inventory management systems.
• Proficiency in Microsoft Office Suite and data entry software.
• Experience with SAP, WMS, RF systems, or related tools preferred.
• OSHA certification or strong understanding of workplace safety standards a plus.
• Flexible and adaptable in a dynamic work environment; ability to cover multiple shifts as needed.
• Excellent written and verbal communication skills; ability to interact effectively with team members, leadership, and customers.
• Bilingual in Spanish a plus.

Physical Demands and Work Environment:

• Requires standing, lifting, and operating warehouse equipment.
• Exposure to varying warehouse temperatures and conditions.
• May require extended hours or weekend work as business needs dictate.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions