Systems Administrator Jr. – Night Shift (12 AM–9 AM)

Sobre nosotros:

Champro® es un fabricante privado de artículos y ropa deportiva con más de 30 años de experiencia. Ofrecemos equipamiento y ropa deportiva de alta calidad, tanto tradicional como innovadora, a través de un servicio al cliente excepcional basado en la integridad. Nuestra filosofía empresarial se centra en nuestros clientes y nos enorgullece brindarles la mejor relación calidad-precio en productos para deportes de equipo.

Systems Administrator Jr. | Night Shift (12:00 a.m. to 9:00 a.m.)

Location: La Vega, Dominican Republic (on-site) Schedule: 12:00 a.m. to 9:00 a.m. (night shift)
Rest days: Rotating
Contract type: Permanent

About the Position

We are looking for a Junior Systems Administrator to support the administration, support, and maintenance of our network and server infrastructure, under the supervision of the Systems Administrator and the IT Operations Manager. You will be part of a team that provides first- and second-level support to end users, mainly in the United States, and that works to maintain a stable, secure, and efficient environment.

This is an excellent opportunity for someone who wants to grow technically in infrastructure, networking, and servers, with guidance from experienced professionals.

Responsibilities

• Provide first- and second-level technical support on-site, by phone, and remotely to end users, mainly in the U.S.

• Respond to support requests promptly, diagnose issues, and follow escalation and ticket documentation procedures.

• Install, configure, and resolve hardware, software, and peripheral issues on workstations.

• Support the installation, monitoring, and maintenance of physical and virtual servers, switches, routers, access points, and firewalls, under supervision.

• Apply patches and firmware, operating system, and application updates according to established schedules.

• Assist in implementing changes and resolving recurring issues.

• Maintain accurate inventory and support documentation for hardware and software.

• Support the management of the local data center (servers and rack-mounted network equipment).

• Follow up with external hardware and software vendors.

• Run and terminate Cat5/Cat6 cabling, network jacks, and patch panels.

• Support disaster recovery procedure testing.

Job Requirements

Education

• Systems Engineering degree or current university studies in Computer Information Systems or a related field.

• CompTIA A+ or Network+ certification.

• CCNA in progress.

• Fluency in spoken and written English (essential, as the role supports end users in the United States).

Experience

• 1 or more years in computer and network support, or equivalent experience through internships or projects.

• Basic to intermediate knowledge of Windows 10/11 and Windows Server 2019/2022.

• Willingness to work the night shift on an ongoing basis.

Technical Skills

• Practical proficiency in Windows 10/11 and Office 2019/2021 (Word, Excel, Outlook, PowerPoint).

• Knowledge of TCP/IP and networking terminology.

• Familiarity with Active Directory, DNS, DHCP, and basic server administration.

• Experience with Hyper-V or virtualization environments.

• Experience with Ubiquiti equipment.

• Knowledge of Google Workspace.

• Hardware knowledge for servers, computers, and office equipment: installation, maintenance, and upgrades.

• Ability to run and terminate structured Cat5/Cat6 cabling.

• Ability to lift up to 23 kg (50 lb) of technical equipment.

Competencies

• Organization

• Proactivity

• Positive attitude

• Customer orientation

• Attention to detail

• Problem diagnosis skills

• Written and verbal communication

• Independent work

• Teamwork

• Following procedures

• Commitment and responsibility

• Willingness to learn