Lead IT Technician

Position:

United States based corporation seeking a dynamic Lead IT Technician to join the team at its related party factory in La Vega, Dominican Republic. We are looking for a Lead IT Technician who is fluent in English and has proven experience with a proactive approach to join our team. The ideal candidate should have at least 2 years of leadership experience in an IT technician role and a total of 4 years of experience in IT support. As a Lead IT Technician, you will be responsible for ensuring smooth operations, providing technical support, and maintaining our network and server infrastructure.

Responsibilities:

● Technical Support:

○ Provide technical assistance to end users in person, over the phone, and remotely.

○ Promptly respond to customer requests and troubleshoot network and computer-related issues.

○ Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.

● Network and Server Infrastructure:

○ Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure.

○ Work with physical and virtual servers, switches, routers, wireless access points, and firewalls.

○ Regularly perform computer equipment upgrades, including firmware, operating systems, and application updates.

● Vendor Interaction:

○ Collaborate with third-party hardware and software vendors by initiating and supporting vendor services as needed.

● Documentation and Training:

○ Maintain accurate inventory records and supporting documentation for hardware and software.

○ Stay informed about emerging technologies to support future company needs and validate proposed new technologies.

○ Provide training to staff on various technical subjects.

Requirements:

● Experience:

○ Minimum 2 years of experience leading IT technicians.

○ A total of 4 years of experience as an IT technician.

○ Familiarity with access points, domain controllers, and Active Directory.

○ Experience with Network Video Recorders (NVRs): Knowledge of configuring, maintaining, and troubleshooting NVRs for surveillance systems.

● Team Leadership:

o Provide leadership and guidance to the IT support team.

o Monitor team performance and provide feedback and coaching as needed.

● Skills and Qualities:

○ Patient, well-organized, and customer oriented.

○ Ability to work independently and ensure tasks are completed.

○ Willingness to work one weekend day per week.

○ Occasional evening work for installations and troubleshooting.

○ Strong analytical and creative problem-solving abilities.

○ Excellent written and verbal communication skills.

○ Meticulous attention to detail.

○ Physical capability to lift up to 50 pounds of technical equipment.

Technical Requirements:

● Technical Proficiency:

○ Working knowledge of Windows 10/11.

○ Familiarity with Office 2019/2021 (Word, Excel, Outlook, PowerPoint, etc.).

○ Experience with Windows Server 2016/2019/2022.

○ Ability to handle server, computer, and office equipment hardware installation, maintenance, repair, and upgrades.

○ Bonus points for experience with enterprise networking and infrastructure management tools and services (AD, DHCP, DNS, etc.).

○ Familiarity with Google Workspace is advantageous.

Education:

• Associate or Bachelor’s Degree in Computer Information Systems or equivalent
• CompTIA A+ or Net+ is a plus

Compensation:

● Competitive salary, comprehensive benefits, and performance-based bonuses.

Schedule:

● Full-time position with a 40-hour workweek.