E-commerce Associate

About Us:

Champro® is a privately-owned sporting goods and apparel manufacturer that has been in business for 30+ years. We deliver high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best overall values in team sports products.

Position:

• Responsible for profitable, sustainable growth of CHAMPRO brand through the lens of E-commerce
• Provide exceptional customer service via email, chat, phone, and respond promptly to customer inquiries about products, services, order status, shipping, and returns.
• Ensure accuracy in order fulfillment and address any issues with shipping or order discrepancies.
• Maintain an up-to-date understanding of the company's product offerings, features, and benefits.
• Ensure that product listings are accurate, complete, and updated regularly.
• Assist in optimizing the user experience on the website, reporting any issues or inefficiencies.
• Help with product photography and descriptions to enhance listings when necessary.
• Leads the efforts to expand with Amazon globally, via Mexico, and launch Canada, and the EU
• Supports TSM’s with select 3P Dealers that participate in E-commerce, expand scope to support 20-30 top partners
• Assist in enforcement of limited MAP policy to ensure that key franchise styles are profitable for our customers
• Leads the preparation for Sell In meetings and Quarterly Business Reviews; including historical research, pricing, presentations, and gathering of samples/imagery.
• Responsible for moving closeout products through all possible channels, including new partnerships
• Collaboration with planning, product, IT and marketing teams to ensure that all E-commerce partners within scope are set up for success and long-term growth.

Qualifications:

Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field; or equivalent experience.
• 1-3 years of experience in E-commerce sales, digital marketing, or related field; experience in retail or sports apparel is a plus.
• Proven track record of driving sales growth on major platforms such as Amazon, including international expansion.

Skills & Competencies:

• Strong understanding of E-commerce platforms and online retail strategies, with a focus on Amazon.
• Experience in managing international E-commerce operations, including launching new regions (e.g., Mexico, Canada, EU).
• In-depth knowledge of MAP (Minimum Advertised Price) policies and experience in enforcing them across digital channels.
• Familiarity with 3P (third-party) dealer relationships and the ability to manage and grow partnerships.
• Solid analytical skills for historical research, sales forecasting, and pricing analysis.
• Proficiency in creating sales presentations, reports, and other materials for business meetings.
• Comfortable using E-commerce and CRM software tools; experience with Amazon Seller Central and related platforms is a plus.
• Ability to collaborate across multiple teams (Planning, Product, IT, Marketing) to align strategies and drive success.

Personal Attributes:

• Results-driven, with a focus on sustainable growth and profitability.
• Strong communication and interpersonal skills, with the ability to work cross-functionally with internal and external teams.
• Highly organized with a keen attention to detail, particularly in managing inventory and product listings.
• Self-motivated and adaptable, capable of thriving in a fast-paced and dynamic work environment.
• Creative problem-solving skills, with a strategic approach to overcoming challenges in E-commerce growth.

Additional Requirements:

• Willingness to travel occasionally for meetings, conferences, or vendor relationship management.
• Knowledge of industry trends and competitive landscape in E-commerce and online retail.

This position offers a unique opportunity to drive significant growth for the CHAMPRO brand in a global digital marketplace, collaborating across departments to ensure success in E-commerce initiatives.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions