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Onboarding Manager

Sales and Marketing | Remote Eligible | Full Time

Job Description

ABOUT CHAIRISH

Founded in 2013, San Francisco-based Chairish is the leading online marketplace for exceptional home furnishings. Our mission is to inspire and foster the joy of creative expression through home decorating.

The Chairish marketplace connects millions of design lovers to over 10,000 sellers, creating newfound business for sophisticated brands, unique makers, remarkable artists, esteemed vintage and antique dealers as well as private collectors. We are leading the luxury home furnishings industry into the digital future.

Our leadership team includes veteran technology entrepreneurs who’ve created the biggest global travel brands alongside celebrated fashion and design industry executives. Chairish has earned widespread recognition from leaders in the home design space. Architectural Digest named Chairish the #1 “can’t live without decorating app” that “will change the way you shop for furniture online.” Entrepreneur lists Chairish as one of  “best entrepreneurial companies in America” and IAB recently named Chairish a "Brand to Watch in 2020”.


POSITION OVERVIEW

As Wholesale Onboarding Manager, you will be responsible for providing a smooth onboarding experience for new clients, with a specialization in wholesale accounts. Your chief measure of success will be how quickly and efficiently you can support the Sales and Merchandising/Wholesale teams in shepherding priority sellers from commitment to actively listing products. You will quickly become familiar with the brand in order to provide uninterrupted and proactive service. Importantly, you will be responsible for accurately representing the seller’s product data on the Chairish platform and internally. You will proactively improve processes to make onboarding more efficient and effective. You will work with the Sales, Merchandising/Wholesale and the Production teams. Remote eligible.


Responsibilities

  • Execute on an operational process for efficiently onboarding new sellers, with a specialization in wholesale partners. 

  • Foster a positive relationship by setting expectations and responding promptly to any seller questions or concerns.

  • Rapidly develop intimacy with the client’s product data and how it can be best represented on Chairish, informed by the client’s Wholesale Partnership Agreement.

  • Understand the ins and outs of Chairish’s platform and present yourself as the subject matter expert when communicating with clients.

  • Develop positive, trusting, and collaborative relationships with clients by staying in regular contact throughout the onboarding process, holding the client to internal deadlines and ushering them through the process.

  • Act as the voice of the client and provide information as needed to the Merchandising/Wholesale and Production teams.

Skills

  • Attention to detail.

  • Ability to work cross functionally with other departments.


MORE ABOUT CHAIRISH, INC.

Chairish Inc. is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender identity/expression, race, religion, national origin, ethnicity, disability, sexual orientation, veteran or military status, or any other category protected under the law. We are an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We strongly encourage applicants of all backgrounds, identities, and perspectives to apply to job positions at Chairish. 

If you are interested in applying for this opportunity, please apply with your resume.  All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs.  If you need reasonable adjustments at any point in the application or interview process, please let us know.


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