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Customer Support Associate

Platform Services | Remote Eligible | Full Time

Job Description

ABOUT CHAIRISH

Founded in 2013, San Francisco-based Chairish is the leading online marketplace for exceptional home furnishings. Our mission is to inspire and foster the joy of creative expression through home decorating.

The Chairish marketplace connects millions of design lovers to over 10,000 sellers, creating newfound business for sophisticated brands, unique makers, remarkable artists, esteemed vintage and antique dealers as well as private collectors. We are leading the luxury home furnishings industry into the digital future.

Our leadership team includes veteran technology entrepreneurs who’ve created the biggest global travel brands alongside celebrated fashion and design industry executives. Chairish has earned widespread recognition from leaders in the home design space. Architectural Digest named Chairish the #1 “can’t live without decorating app” that “will change the way you shop for furniture online.” Entrepreneur lists Chairish as one of  “best entrepreneurial companies in America” and IAB recently named Chairish a "Brand to Watch in 2020”.

 

POSITION OVERVIEW 

Chairish Inc. is looking for a(n) Customer Support Associate. Reporting to Customer Support Manager, our Customer Support Associate will support our Trade members and other high value customers converting them to brand evangelists, collaborate daily with internal and external teams and colleagues from within the organization to resolve customers concerns quickly and effectively. As a Customer Support Associate you will have the opportunity to interact with Chairish customers daily and be a pivotal part of guiding them towards successful sales and purchases. We’re looking for someone who is driven by the opportunity to support and engage with customers, can successfully manage multiple tasks in a high pace environment and enjoys working with a team towards the goal of a consistent experience for our growing customer base.

Responsibilities:

  • Support our Trade Members and other high value customer segments to drive revenue and repeat purchases

  • Engage with new customer segments, converting them to brand evangelists  

  • Integrate seamlessly with a team of representatives in our Toronto center, ensuring a consistent experience for our growing customer base

  • Collaborate daily with internal teams and colleagues from within the org (Logistics, Finance) to resolve customer concerns effectively

  • Attend and contribute to a variety of meetings, ranging from company wide sessions to team led problem solving sessions

  • Assist a team of account managers with all aspects of seller relationships, helping drive seller satisfaction

  • Participate in launching and supporting new initiatives continually capturing customer feedback used in collaboration sessions with various teams (Product, UX, Engineering) to improve our product and increase satisfaction

  • Incorporate other responsibilities based on business need

Required Skills & Experience:

  • 3+ years in a customer support role including for a web based company, using various channels of communication (phone, email, chat)

  • Familiarity with Zendesk (or other) & CRM systems and practices 

  • Proficient with web based platforms and tools (e.g. Google Docs & Gmail)

  • Preference given to candidates with experience  supporting a marketplace - including product lines, pricing, delivery times & methods

  • A background or interest in home design is a plus


MORE ABOUT CHAIRISH, INC.

Chairish Inc. is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender identity/expression, race, religion, national origin, ethnicity, disability, sexual orientation, veteran or military status, or any other category protected under the law. We are an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We strongly encourage applicants of all backgrounds, identities, and perspectives to apply to job positions at Chairish. 

If you are interested in applying for this opportunity, please apply with your resume.  All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs.  If you need reasonable adjustments at any point in the application or interview process, please let us know.

We offer our Chairish employees the below benefits and perks:

  • Health, Dental, and Vision Benefits

  • FSA and Commuter Benefits

  • 401k

  • Flexible remote work policy

  • Employee discount program

  • Paid maternity + family leave

  • PTO

  • Paid Holidays

  • Short term disability and life insurance


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