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Overnight Tier 1 Support Specialist

Operations | Boca Raton, FL | Full Time

Job Description

Job Purpose:

The role provides technical and non-technical assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.


  • Provide efficient client support and technical assistance via email and telephone
  • Must be able to confidentially walk client through systems and assist with their requests
  • Assure that all client needs are met promptly and professionally
  • Manage daily and hourly reporting processes which are vital to the company
  • Research and independently identify solutions for unfamiliar client problems involving peers and departments


  • One year certificate from college or technical school or at least 3 months related experience and/or training or equivalent combination of education and experience
  • Able to work independently and efficiently to meet critical deadlines
  • Must be able to multi-task and handle several cases at any one given time
  • Must be self-motivated, detail oriented, passionate about client support and extremely organized
  • Proficient with Windows Microsoft Office products (Outlook, Excel, Access, Word, etc.), and Internet related applications and services including, but not limited to FTP clients and web browsers
  • Excellent written and oral communication, interpersonal, and presentation skills with strong sense of responsibility
  • Analytical reporting skills and basic technical writing ability
  • Able to type 40 – 60 WPM
  • Able to work night shift hours from 10:00pm-8:00am and weekends
  • Previous hospitality experience helpful but not required
  • HTML/CSS would be an added bonus.

What we offer:

  • Start-up culture with opportunity to make an impact in your role and our team immediately
  • Compensation package corresponding to the value you bring to our team
  • Excellent on-the-job learning opportunity and formal training process to grow your skills
  • Support of a diverse and international team to reach your goals
  • Proven career opportunity for high performers
  • We are unable to provide relocation assistance for this role - local candidates highly preferred
  • We are unable to provide employment  sponsorship for this role - unrestricted work authorization required

Company Description

Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London and Singapore, Cendyn proudly serves more than 30,000 clients in 143 countries with enterprise meeting spend levels in excess of $1 billion.

What We Do - Video