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Mobile IT Specialist

IT | Kensington, MD | Full Time and Part Time

Job Description

We are looking for a fearless technician to enter the Casaplex family and take on the formidable task of supporting a Smart Home system. You’ll need to be a bit of a superhero; a superhero that is willing to go onto a jobsite (usually some over the top house with all the bells and whistles), and begin the troubleshooting process. Sometimes it’ll be a simple process of turning it off and turning it back on again. Other times you’ll need to analyze multiple systems and their dependencies on each other. But no superhero is super without their backup team. Our superhero will have several experienced sidekicks to ask for help whenever needed! These sidekicks are ready to drop some knowledge or some old school tricks on anyone who thinks they can take on this position.

A vertical skill set is ideal. Knowing how to run a cable, terminate it, slap a switch on it, then turn around and hook up a bunch of cool devices on it. We’ve found that people who understand what goes on top of these networks are the ones most qualified for setting them up and will take the care needed to ensure they work as it goes together. If you think you lack in a particular area- don’t fear. We are happy to train you and get you up to speed!

Superpowers we really need:

  • One that is able to communicate both to our team and our clients effectively with both the problem and solutions

  • Build trust in our relationships with our clients

  • The ability to neutralize and pacify the angry clients who can’t figure out why their light bulbs won’t turn on.

  • Have to be okay with screwing in one light bulb every now and again. No one enjoys it but sometimes, that’ll be all it takes.

  • Provide immediate attention to those who need it! We have important clients that want that support and we try to please them.

  • The want and will to learn and to be challenged to provide a solution to a problem. Don’t worry though, you aren’t alone on this

  • Must be able to multitask / prioritize responsibilities.  (Not just disaster to disaster)

  • Ability to work remotely, at home or in the office as needed

Just a heads up, all of our initial interviews are done over Google Hangouts.