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Company Coordinator / Customer Care

Administrative | Kensington, MD | Full Time

Job Description

Company Coordinator

Client Care:

  • Maintain Client Schedule

    • Coordinate with multiple departments to determine scheduling needs

    • Schedule contract installations

    • Schedule service calls per maintenance agreement levels

    • Telco/Cable Authorization and coordination

  • Customer Experience

    • Follow-up with clients on a daily basis to address any concerns

      • Daily follow-up emails on service and contract work

    • Address concerns with appropriate departments to ensure timely resolution

    • Ensure positive customer experience and feedback

      • Maintain and monitior online review presence

 

Company Event Coordination : Trade Show / Expos / Learning Series

  • Maintain Company Events Calendar, Including Social Events, Trade Shows, and Charity Events/Outings
    • Happy Hours - Reminders + Scheduling / Organization
    • Identifying and scheduling volunteer opportunities
    • Identify Sports Events + other Social Gatherings
    • Travel Coordination for Industry Shows - Flights / Hotels
    • Maintaining Yearly Industry Show Calendar
  • Coordinate with Trade Show / Expo Organizers to set up logisitics / payment.  Coordinate internal team to ensure all is taken care of for event
  • Create a ‘Trade Show Kit’ which can be used as a baseline expo table on short notice and can be the base kit we use for all trade shows.

 

Research

  • Research for Licensures / Business Structures
  • Research / Coordination / Upkeep of Certifications
  • Research client reviews as a business source: Angie’s List, Yelp, etc.

Print Design / Development

  • Learning Adobe InDesign (Tutorials provided) and helping staff create documents / checklists / survey sheets in print format.

Office Administration

  • Answer phones courteously, screen and forward calls, take messages
  • Fax, Copy, and Scan documents as needed
  • Maintain cleanliness of general office areas
  • Maintain neat and professional office workspaces
  • Help maintaining centralized contacts list
  • Ordering of Office Supplies
  • Basic Accounting Team Help - Minor Data Entry

General Requirements:

  • Ability to learn new duties quickly
  • Minimum of high school diploma (Bachelor's Degree preferred)
  • Professional appearance
  • Attention to detail, thoroughness, and confidentiality
  • Excellent phone and business etiquette
  • Ability to multi-task