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Sr. Customer Success Manager - LA, SF, NY, Chicago

Operations | ALL LOCATIONS | Full Time

Job Description

Why Join?
Captiv8 brings unrivaled audience insights and accountability to the influencer space, along with thoughtful creative storytelling to power the most effective and memorable social content. As a rapidly growing startup with ample opportunity, we are looking for individuals passionate about the intersection of technology, brand experiences and social. Known for our transparency, data-driven solutions and ability to scale influencer campaigns with integrity, Captiv8 is prime for continued expansion! We proudly invite passionate players to explore our team, our culture and our purpose. 

Your Mission
Build upon Captiv8’s existing Customer Success processes and best practices to set a foundation that can scale CS for Captiv8’s marketplace and SaaS customers. Help customers become successful with Captiv8’s offerings and empower CS to grow into a consultative arm - ensuring engagement, retention and growth of clientele. Identify and track performance KPIs for the CS function and collaborate with cross-functional leaders on how to provide seamless customer experiences from sales and onboarding to customer success.

This is a strategic individual contributor role where you will have the opportunity to help scale processes and manage key accounts.

Is This You?


  • 5+ years of proven Customer Success experience with SaaS (high preference for ad-tech expertise)
  • Client manager that has grown Key Accounts and contributed with measurable impact
  • A data-driven player with the ability to meet ambiguity with structure, clarity, and precision
  • Current on CS best practices (for internal and external efforts)
  • Energized by startup environments
  • A gifted communicator who fosters strong, strategic relationships and recognizes how to instill long-term value with clientele.