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Systems Analyst

Sheriff's Office | Caldwell, ID | Full Time | From $34.00 to $34.00 per hour

Job Description


Be a part of an Agency rich with experience where you can pursue your passion

Apply with the Canyon County Sheriff's Office


You will be directed to upload these completed documents when completing the application.

  • Proof of education copy – Applicants must provide GED, high school and or college transcripts.
  • Complete and Upload the following forms: Additional-Paperwork-for-Non-Commissioned
  • The Authorization form needs to be notarized; we can provide that service for you in our office, if needed. You must be present at the time of signing with a valid Photo ID.
  • Complete and upload the Canyon County Application form: CCSO Employment Application

(Hourly: $34.00 - DOE) Plus a Generous Benefit Package!!

Application Closing Date: June 27th, 2024, 4:00pm

General Statement of Duties

Manages and maintains multi-media storage-based systems and peripheral software at the Sheriff’s Office, including digital information systems, in-car camera systems, 911 emergency system and general computer support for PC hardware and applications; performs related work as required.

Classification Summary

An employee in this class manages and maintains information systems for the Sheriff’s Office. Duties include installing, maintaining and upgrading PC hardware, analyzing and diagnosing problems and developing effective solutions related to desktop operating systems, applications software and specialized systems related to the functions of the Sheriff’s office, including digital information systems, in-car camera systems, evidence handling, etc. Work is performed independently under the general direction of the Emergency Technical Services (ETS) Manager. The principle duties of this class are performed in a general office environment or outside in and around emergency service vehicles.

Examples of Work (Illustrative Only)

Essential Duties and Responsibilities (may vary with specific positions, this list is not exhaustive and may be supplemented as necessary):

  • Serves as DIMS (Digital Information Management System) and Panasonic Arbitrator 360 In-Car Camera System Administrator;
  • Serves as Cradlepoint System Administrator;
  • Coordinates, plans, administers and maintains a Media Storage System/Network in support of the Sheriff’s Office E911 Center;
  • Participates in the implementation and management of the multi-agency emergency services paging system;
  • Troubleshoots and repairs hardware and/or software problems;
  • Installs and establishes systems for users, including desktop PC’s, laptops, printers, scanners and related equipment;
  • Installs, maintains and upgrades system hardware and software;
  • Researches and recommends system upgrades and equipment;
  • Assists in security and anti-virus systems operation and maintenance;
  • Upgrades and amends system programs;
  • Assists in creation of documentation;
  • Monitors and maintains equipment and supply inventories;
  • Provides technical training and support to Sheriff’s Office employees;
  • Responds to user issues and questions, including answering telephones and e-mail questions;
  • Provides general assistance to users in the operation and understanding of general office computer programs;
  • Performs all work duties and activities in accordance with County and Office policies, procedures and safety practices;

Other Duties and Responsibilities

  • Requires rotating on call schedule with possible evening and weekend work in response to needs of system support
  • Performs other related duties as required;
  • Work is conducted on site, in an office environment;
  • Some local travel may be required for the purpose of off-site software and hardware installation and training;

Examples of Work (Illustrative Only)

Knowledge of:

  • Multiple computer and server operating systems and networking procedures and protocols, including MS Server, Windows, Linux;
  • Extensive knowledge of recent Microsoft Windows Server Platforms (2016,2019, 2022);
  • Use of video, photographic and audio equipment both analog and digital;
  • SAN (Storage area networks) and current methodology;
  • Use of DVR surveillance equipment, cabling and current trends in technology;
  • Information security best practices;
  • Understanding of DNS, DHCP; Understanding of IP Schemes, VLANs, and wiring standards;
  • Chain of custody protocols;
  • Experience and strong knowledge of Virtual Environments; VMware experience is a plus;
  • County, State, and Federal record retention directives; CJIS regulations;
  • Computer security methods and procedures;
  • Installation, operation and maintenance of desktop PC’s and laptops;
  • PC hardware, software and specialized applications, including digital systems and LAN hardware/software;
  • Diagnostic methods for computer hardware and software;
  • Project planning, tracking and management;
  • Familiarity with best practices for move/add/change procedures;
  • Extensive organizational skills and an understanding of workflow practices;

Ability to:

  • Effectively manage multiple systems, networks and applications for the Sheriff’s Office;
  • Analyze operating problems of hardware and software and develop effective solutions;
  • Instruct end-users on software applications and computer systems;
  • Maintain and upgrade computer systems;
  • Maintain a professional demeanor during stressful situations;
  • Compile reports from a wide variety of sources and transmit data;
  • Understand and follow oral and/or written policies, procedures and instructions;
  • Comprehend technical and user manuals, diagrams and instructions;
  • Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
  • Maintain confidentiality of information processed or prepared;
  • Operate a variety of standard office equipment, including a desktop PC, laptop and applications
  • appropriate to assigned duties;
  • Establish and maintain effective working relationships with other County employees, supervisory
  • personnel, appointed and elected officials, and the public;
  • Communicate effectively both orally and in writing;
  • Respond appropriately to public inquiries and present a positive public image;
  • Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;

Acceptable Experience and Training

System Administrator I

  • High School diploma or GED certificate required.
  • Associates degree in Systems Administration, Computer Science, or Information Systems preferred; AND/OR
  • (4) years’ experience in relevant IT field required
  • Minimum (2) Years’ experience in a System Support role, supporting a medium to large scale business
  • Experience in supporting a Windows environment, supporting servers, computers, users, and printers
  • Microsoft On-Prem MCSE, CompTIA Server+, Microsoft Windows Server Hybrid Administrator Associate, M365 Certified Administrator Expert, or equivalent formal training a plus

Special Qualifications

  • Must possess a valid Driver’s License;
  • Must successfully complete a full background investigation, including a polygraph examination

Essential Physical Abilities

  • Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, comprehend and prepare written technical reports and diagrams.
  • Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and by telephone;
  • Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate and make adjustments to computers, tools and equipment;
  • Sufficient body mobility, flexibility, agility and strength to work in an office environment, perform duties that may require bending, stooping, kneeling, crouching, reaching and to occasionally move or lift up to 50 pounds.

EOE Statement

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.