Parks Visitor Services Specialist
Parks, Cultural and Natural Resources | Melba, ID | Full Time
Starting wage for the position is $34,809.00 + DOE, annually. The individual selected for this position will work from our Celebration Park location in Melba and our Lake Lowell location in Nampa.
General Statement of Duties
Performs a variety of visitor services, staff support, clerical and administrative duties for the Parks, Cultural and Natural Resources Department; performs related work as required.
The principal function of an employee in this class is to provide effective visitor customer service, provide general clerical support and records maintenance, and answer phones and inquiries from the public. A Visitor Service Specialist must possess strong clerical and customer service skills; this employee acquires knowledge of Department functions through on-the-job experience and becomes a department-related specialist with good working knowledge of Department policies and procedures. Duties are varied and may include typing and preparing documents using various software applications; preparing and maintaining clerical and budget records; and assisting with department related events and programs. The work is performed under the supervision of the Director, although some latitude is granted for independent judgment using standard practices to resolve customer issues or correct procedures. The principal duties of this class are performed in a general office environment and outdoors.
Examples of Work (Illustrative Only)
Essential Duties and Responsibilities:
- Answers incoming phone calls and responds to emails, provides general information to the public by answering questions, and responding to inquiries regarding specific information about parks and ordinances, and assists part-time staff as needed;
- Receives, sorts, and distributes incoming and outgoing mail;
- Attends public meetings and maintains notes when required; prepares packets for meetings, events, and hearings;
- Processes and reviews Department invoices and submits them to Auditing for payment;
- Prepares and processes purchase orders for Department equipment and supplies;
- Inventories and orders office supplies; runs errands picking up or delivering a variety of materials as needed;
- Maintains office computer files;
- Assists with preparation of annual budget and monitors fiscal activity to assure conformity within established parameters;
- Processes and receives payments and user fees, balances cash, reviews billings, records account information and tracks changes
- Prepares, edits, distributes and maintains a variety of documents, correspondence, log sheets, department brochures, signs, publications and related documents;
- Provides support services to staff members, including but not limited to, taking messages, setting appointments, providing information, processing and preparing documents and correspondence, preparing and tracking visitor bookings, and coordinates website updates;
- Archives and organizes department documents and materials; archives and organizes magazines, newspaper articles, and historic preservation related materials;
- Files both physical and digital documents into appropriate folders; reorganizes files as needed;
- Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Other Duties and Responsibilities
- Performs other related duties as required.
Knowledge, Skills and Abilities
- Operation of standard office equipment, including a personal computer and job-related software applications which includes but not limited to: Word, Excel, Publisher, Adobe Acrobat;
- Administrative and visitor services procedures and techniques;
- English grammar and punctuation;
- Current office practices and procedures;
- Bookkeeping and record keeping practices and procedures.
- Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
- Follow written and oral instructions;
- Evaluate and analyze public needs to provide exceptional visitor customer service;
- Research information and data and prepare documents;
- Learn Department functions thoroughly in order to provide general information and explain detailed Department processes and procedures;
- Maintain records efficiently and accurately and prepare clear and concise documents;
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
- Perform duties accurately and efficiently under time sensitive deadlines;
- Respond courteously to internal and external inquiries;
- Work well under pressure;
- Use logic and creative thought processes to develop solutions or address problems;
- Operate standard office equipment, standard hand tools, and a personal computer including program applications appropriate to assigned duties;
- Establish and maintain effective working relationships with other County employees, supervisory personnel, local elected officials, partner organizations and the public:
- Communicate effectively both orally and in writing;
- Work in more than one Departmental office location as needed including but not limited to Lake Lowell Office and Celebration Park.
Acceptable Experience and Training
- High school diploma or GED equivalency; preferably supplemented with course work in office applications;
- One (1) year general clerical experience, preferably in a customer service position;
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Must successfully complete a background investigation through the National Crime Information Center (NCIC);
- Must possess a valid Idaho driver’s license.
Essential Physical Abilities
- Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person;
- Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials;
- Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment;
- Sufficient personal mobility, flexibility, agility, and balance, ability to lift 25 pounds occasionally, with or without reasonable accommodation, which permits the employee to work in an office environment.
Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.