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Call Taker - Dispatch

Sheriff's Office | Caldwell, ID | Full Time

Job Description

EXPECT THE BEST

Be a part of an Agency rich with experience where you can pursue your passion

Apply below with the Canyon County Sheriff's Office

THE FOLLOWING ADDITIONAL FORMS ARE MANDATORY FOR ALL COMMUNICATIONS APPLICANTS. Application will be considered incomplete IF NOT SUBMITTED.

You will be directed to upload these completed documents when completing the application.

  • Proof of education copy – this can be GED, high school diploma or official college transcripts
  • Complete and Upload the following forms:Additional-Paperwork-for-Non-Commissioned-2020.pdf
    • The Authorization form needs to be notarized; we can provide that service for you in our office, if needed.  You must be present at the time of signing with a valid Photo ID.
  • Complete and upload the Canyon County Application form: Employment_Application_Fillable.pdf
  • Typing tests results. You can complete this at www.typingtest.com

Annual Salary:  $34,898.00 - $39,444.00

             (Hourly:  $16.78 - $18.96)  Plus a Generous Benefit Package!!

Application Closing Date: October 23rd, 2020  4:00pm

General Statement of Duties

Receives, prepares and processes emergency and non-emergency calls for the Communications Section of the Sheriff’s Office; performs related work as required.

Classification Summary

The principal function of an employee in this class is to answer emergency and non-emergency calls for police, fire, and other emergency services using a multi-line telephone, entering calls into the dispatch system and providing assistance and information to the public.  A Call Taker is responsible for fast, efficient, and accurate receiving and processing of calls and messages.  The work is performed under the supervision of a Communications Lead Officer.  The principal duties of this class are performed in a general office environment, frequently under stressful conditions. 

Examples of Work (Illustrative Only)

Essential Duties and Responsibilities

  • Receives and enters calls  for emergency and non-emergency service from the public, police and fire agencies, County offices, contract agencies, and other callers;
  • Interviews callers to determine the nature of the call to process directly  to dispatch or transfer to the appropriate office or agency;
  • Uses computer to enter and update call information;
  • Retrieves and provides information from DMV, NCIC and ILETS to requesting field units;
  • Enters and maintains clear and concise records in ILETS and NCIC;
  • Maintains accurate log of calls, activities, reports, requests, and related information;  
  • Retrieves and provides information to requesting agencies on outstanding warrants, protection orders, and related information;
  • Provides assistance, information, and answers inquiries from the public;
  • Keeps immediate supervisor and designated others fully and accurately  informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
  • Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of office operations and activities.
  • Performs all work duties and activities in accordance with County and Office policies, procedures and safety practices.

 Other Duties and Responsibilities

  • Perform other data entry work for the Sheriff’s Office;
  • Testifies in court, as needed;
  • Perform general clerical work as needed;
  • Performs other related duties as required. 

Knowledge, Skills and Abilities

Knowledge of:

  • Operation of a personal computer and various job-related software applications;
  • Telephone call-handling techniques;
  • Office organization, policies, and procedures;
  • Available resources for referral purposes in handling calls;
  • Geographical layout of county and surrounding cities for proper referral of calls;
  • Specialized and computer-aided dispatch (CAD) operating system and multi-line telephone system;
  • Telephone etiquette and customer service techniques;
  • English grammar, spelling and punctuation; 

Ability to:

  • Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
  • Follow written and oral instructions;
  • Enter and retrieve data and information  with accuracy and speed;
  • Follow Office guidelines and procedures relating to response to emergency situations;
  • Exercise good judgment in the handling calls within the Office;
  • Effectively communicate with others under stressful work conditions;
  • Listen and retain information communicated in emergency calls;
  • Establish and maintain effective working relationships with supervisors, other County employees and the general public;
  • Communicate clearly and concisely, orally and in writing;
  • Operate standard office equipment, including a personal computer using program applications appropriate to assigned duties;
  • Operate specialized communications equipment, criminal information retrieval systems, and a multi-line telephone system;
  • Respond to citizen requests in a courteous and effective manner;
  • Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines;
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

 Acceptable Experience and Training:

  • High school diploma or GED equivalency; and
  • Some experience and/or training in emergency dispatch, communications, or related field is preferred; or
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

 Special Qualifications:

  • Valid driver’s license;
  • Bilingual (Spanish and English) preferred;
  • Must successfully complete a background investigation, including a polygraph examination, through the National Crime Information Center (NCIC).

Essential Physical Abilities:

  • Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions, to listen and respond to radio transmissions and voice instructions; to communicate effectively in person, on the telephone, and over a two-way radio; ability to hear sounds within the normal range of hearing (phone conversations, co-workers, supervisors, radio traffic) and to hear in the presence of noise;
  • Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to review a wide variety of written and electronic materials, distinguish letters and numbers, and to see in detail objects or printed material at greater than arms length;
  • Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate control mechanisms such as radio knobs and other mechanisms requiring fine adjustments to position, to handle a variety of records and files, to type with speed and accuracy, to operate a motor vehicle, and to operate standard office equipment and a personal computer;
  • Sufficient personal mobility, agility, and flexibility, with or without reasonable accommodation, which permits the employee to stand or sit for long periods of time, move between work stations, lift up to 25 pounds, and work in an office environment.

EOE Statement:

Canyon County is an Equal Opportunity Employer.  Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.