Inside Sales Support Representative
Contracts and Order Processing | Siler City, NC | Full Time
About us:
Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for over 40 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services federal customers throughout the United States.
The Opportunity:
We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required. This position supports Federal contract work and may involve access to Controlled Unclassified Information (CUI). Employment is contingent upon the ability to meet Federal personnel suitability requirements.
Job Responsibilities:
- Provide customer service and account support for government/federal customers
- Responsible for inside sales functions, quotes, contract maintenance
- Data entry and customer database maintenance
- Ensure the CRM system is updated with accurate customer information and sales progress
- Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes
- Respond to customer inquiries about products, pricing, and delivery times
- Prepare sales reports and identify potential areas for process improvement
Desired Qualifications:
- A basic understanding of tech and IT concepts.
- Strong customer service and communication skills.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
- A proactive approach to problem-solving and the ability to work under pressure.
Nice-to-Haves:
- Previous experience in a sales or customer service role.
- Experience using CRM software.
- Able to adjust rapidly to shifting priorities and customer needs.
Other Requirements:
- Must have dependable transportation for local travel
- Must have a valid driver’s license
- Candidate must be a US citizen and native English speaker (Due to the requirements of some of the federal contracts we service)
- Candidate must be able to pass a federal security background check, as required.
And Finally:
- Normal Office Hours: 8:30AM-5:00PM Mon-Fri
- Full-time Position (This is an on-site position)
- Benefits and competitive pay
- Only on-line applications will be accepted
- No recruiters please