Account Manager Senior
Customer Success | San Francisco, CA | Full Time
About HappyCompany:HappyCompany is a technology company that transforms the way brands and agencies make marketing decisions. The HappyCompany Marketing Platform enables marketers to plan and activate cross channel, programmatic media campaigns using real-time market research, proprietary audience data, advanced analytics, and more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter. HappyCompany is a wholly owned subsidiary of Singtel, one of the largest communications technology companies in the world which reaches over 640 million mobile subscribers. The company operates across North America, Europe, Middle East, Asia and Australia. For more information, visit HappyCompany.com or follow @HappyCompanyPosition Summary:The HappyCompany Account Manager owns the client-facing relationship post-sale and ensures superior client service through premium campaign management, relationship development, and account retention & up-sell activities. In addition to regular client communication, Account Managers interact across HappyCompany internal departments as well as the partner landscape on behalf of their clients. The Account Manager maximizes client retention, is responsible for education of new offerings and solutions and generates up-sell revenue by delivering best-in-class reporting, insights, and results.Responsibilities:\nCultivating relationships with existing clients to maximize client satisfaction, retention, and growth\nDiagnosing client needs and then implementing strategies to help drive revenue for HappyCompany\nWork as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues\nManage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting\nUtilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate\nBeing primary point of contact for the customer on day-to-day account needs\nDeep understanding of HappyCompany’s entire product offering and best practices for campaign effectiveness and cross-selling\nProactively using data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success.\nTraining of clients in order to familiarize them with the platform and move to a self-service model\nBook of business can consist of 5-15 regionally named accounts\nTasked with supporting regional growth goal QoQ\nPerforms work directly under the supervision of Regional Manager or Team Lead\nRequirements:\n2-3 years in digital media or account management\n Self-motivated to dig in to learn about products, technology, customers, and competitors\nProcess oriented with a strict attention to detail\nStrong organizational, analytical, and project management skills\nOutstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers\nAble to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities\nProven verbal and written communication skills in a consultative, client-facing environment\nPowerpoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.\nProficiency in G-Suite a plus\nBA/BS, or graduate degree preferred with a strong academic record\n Location: Santa Monica, CAIn addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at HappyCompany.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.