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Customer Service Representative

Professional Services | Sandy, UT | Full Time

Job Description

Customer Service Representative

The Company:

B-Stock Solutions, founded by early eBay executives, is the leading marketplace solutions provider for retailers and manufacturers liquidating inventory. 

We are experiencing rapid growth and need entrepreneurial team members who would appreciate a great opportunity to work with the biggest brands in retail on a great team. Our customers include Walmart, Sam’s Club, Target, Costco, Home Depot, GameStop, and many others. This job is a great chance to learn ecommerce from a very experienced team while working with some of the largest retailers in the world.

We have an open position for a Customer Service Representative who can respond to questions from buyers and sellers on our platform.

Job responsibilities include:

  • Provide excellent care to our buyers and sellers, no matter the method of contact:
    • Email support (our most common method of buyer communication)
    • Inbound telephone support
    • Listening to and responding to customer service questions left over voicemail
    • Web-based chat support
  • Reviewing customer applications using specific criteria, and approving valid applicants
  • Reviewing buyer/seller transaction disputes and provide resolutions when necessary
  • Proactively identify areas of opportunity and recommend viable solutions that add value

The ideal candidate will display:

  • High School Diploma /GED Certificate 
  • Excellent written and verbal English skills
  • Excellent reading comprehension and judgment
  • Knowledge of ZenDesk customer service toolset
  • The ability to utilize existing templates to provide answers that are both professional and personalized
  • Aptitude to respond to questions quickly and adapt to new business priorities
  • Process to build knowledge base to properly answer repeat questions
  • Understanding of when to escalate to manager
  • Work independently and prioritize well
  • Ability to come up with meaningful solutions, even if that means thinking outside the box
  • Online auction or ecommerce experience is very helpful
  • Candidates should be very fast and accurate using web based applications; including Microsoft Office
  • Positive attitude, hard working, flexibility, and an ability to learn quickly are required

Preferred Qualifications:

  • Bachelor's Degree

You would love to work at B-Stock if you:

  • Love learning new things all the time, and learn new things quickly
  • Care about the quality of your work and always do your best
  • Have fun solving problems, even if executing that solution is sometimes monotonous
  • Want to be part of something meaningful, where everything you do is important to the company
  • Are comfortable in a demanding environment with high expectations around the quality of work you do