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Contact Center Supervisor

Customer Contact Center | Beaverton, OR | Full Time

Job Description

b Spot has built a mobile gaming experience with customer service at our heart and soul. As part of that, we need brilliant Contact Center Supervisors.

If you’re passionate about leading teams to greatness, we want to hear from you. You must be downright driven about keeping your Player Service Agents (PSAs) motivated and focused on the common goal of keeping our players happy. Apply because you genuinely love talking to people and solving their problems. Apply because you’ve got innovative ideas about customer service that you want implemented. Apply because you have successfully led a group of diverse individuals to achieve a team goal.

You should also be:

A natural communicator and leader. Player Service Agents (PSAs) at b Spot need to explain (sometimes) complex ideas or technologies to customers, so you must assist them with this critical component.

A great teammate. We are becoming a highly organized and efficient team. You should be comfortable collaborating with your PSA team and other squad leaders to solve diverse inquiries and issues for our valued players.

Creative. Whatever your professional or personal background (seriously, it could be anything), we’re looking for people who can use what they’ve learned to bring creativity to customer service leadership.

Adaptable and a problem solver. b Spot is growing and learning. We’ll need your continuous input on how to make b Spot the best in our competitive industry.

Stoked about b Spot and working for a startup. Our mission and our style should resonate with you—but not in a street-team, pep-rally sort of way. We think b Spot is huge, and our Player Services Contact Center is a vital part of that.

weekend warrior with a monster work ethic. We're available for our customers 365 days a year. You must be able to work a regular schedule of 40 hours per week that will include weekends, holidays, early morning and late-evening hours.

BENNIES & PERKS

  • Sweet Surroundings
    - Prime Beaverton location
    - Max and bus accessible
    - Free Parking
     
  • Happy Stomach
    - Catered weekly lunch
     
  • Real Money & Team
    - Highly competitive salary
    - Elite leadership
     
  • Bright Future
    - Stock options
     
  • Sound Body
    - Medical, Dental, & Vision coverage

Keep in mind: All final candidates must pass a criminal background check and credit check.

b Spot offers a friendly, hard-working environment as well as competitive salary and benefits. Our PSA teams are essential to making our products great and keeping our players happy. We promote from within and will have opportunities to advance as we grow.