Program Manager - FHSP
Housing for Health | Los Angeles, CA | Full Time
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.
In short, we do good work.
We have offices in San Francisco and Los Angeles, currently have 130 staff and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.
The Program Manager will be part of the Brilliant Corners LA Housing Services Management Team and lead efforts to improve external stakeholder engagement for the Flexible Housing Subsidy Pool (FHSP). The Program Manager will work closely with the Chief Program Officer, FHSP Program Director, and two other FHSP Managers to scale the FHSP and meet the audacious goal of housing thousands of homeless Angelenos. Given the tremendous opportunity for professional growth, the position is ideal for an emerging leader who is strategic, innovative, and committed to social justice.
The Program Manager will collaborate with FHSP staff, landlords, Intensive Case Management Services (ICMS) organizations, and other key partners to identify challenges to scaling the FHSP, and design and roll out improved processes. Initially, the Program Manager will spearhead the development of training and other communication for ICMS partners who work collaboratively with Brilliant Corners to house the most vulnerable Angelenos. This may include supporting the other FHSP Managers with policies and procedures for Brilliant Corners Housing Coordinators and Program Supervisors to consistently serve our constituents and inspire a culture of excellence throughout the team. The Program Manager will work under the direction of the FHSP Program Director.
Similar to a Design Thinking approach, in the first 9 months, the Program Manager will spend roughly 20% of his/her time focused on interviewing internal and external stakeholders to understand how the FHSP works and identify areas for refinement that are essential for taking the groundbreaking FHSP model to scale. The first major project, which should take 40% of the Program Manager’s time, is the design and roll out of marketing and training for ICMS partners to better understand the FHSP lease-up process and ongoing FHSP policies and procedures. The Program Manager will also spend 20% of his/her time supporting the other FHSP Program Managers with training and internal policies and procedures for Housing Coordinators and Program Supervisors. The remaining 20% of time will be devoted to working with the LA Housing Services Management Team and key external stakeholders (especially DHS) with strategic planning and policy development for FHSP success.
After an initial ramp-up period, depending on the Program Manager’s expertise and interest as well as organizational need, the Program Manager may transition to overseeing the FHSP Admin Team or a similar team within FHSP.
You’re an emerging leader. You act with confidence and integrity with an eye towards solutions. Your peers and team naturally look to you for guidance. Your supervisor knows that you can be counted on to be strategic and follow-through to get results. You are energized as much by the success of your team as your own personal success.
You bring your “A” game to work. You inspire a culture of excellence and take pride in doing “whatever it takes” for our clients and partners. You believe that it’s a reflection on you, your work, and the organization you represent.
You’re a system thinker who puts people at the center. You see opportunities for improvement wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic. You’re all about the end-user experience being awesome.
You’re something of a learning specialist. You get that people have diverse learning styles—no “one size fits” all thinking. Instead, you are an expert at differentiating materials for optimal communication. You have an engaging, creative approach to sharing information.
You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once, and you’re rigorous about prioritization.
You embody a collaborative spirit. You’re able to work collaboratively with our partner case management agencies, funders, housing partners, and tenants to develop an appropriate resolution that maintains the spirit of the FHSP program. Partners know that you are empathetic and fair in your decisions.
- Master’s level education preferred, but relevant professional experience can be substituted.
- 5 or more years of experience in the public policy, social justice, or environmental justice fields. Alternatively, the hiring team is open to interviewing candidates with experience in communications or a similar field with a demonstrated interest in social justice.
- Demonstrated leadership as evidenced by increasing levels of responsibility and management over the course of the candidate’s career.
- At least 2 years supervising a team or comparable levels of leadership.
- Supportive housing expertise, though desirable, is not required.
Knowledge, Skills and Ability
- Exceptional communication skills and a creative approach to engaging stakeholders.
- Understanding of diverse learning styles and experience designing training and other communication to meet the needs of different audiences.
- Ability to refine systems and processes with an eye towards the “big picture.”
- Excellent organizational, project management, and planning skills.
- Can manage multiple deadlines efficiently and simultaneously.
- Solid team leader who is able to work well collaboratively on projects and under pressure.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations.
Location: Los Angeles County
Start date: Immediately
Compensation: $75,000 to $80,000, DOE
Status: Exempt, full-time, (must occasionally be on call for nights and weekends as part of emergency hotline duty)
Benefits: Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave and vacation pay
Reports to: FHSP Program Director
Travel required: 20% occasional travel; rest of the time in our DTLA office
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.