Operations Supervisor - FHSP
Housing for Health | Los Angeles, CA | Full Time
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.
In short, we do good work.
We have offices in San Francisco and Los Angeles, currently have 130 staff and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.
The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners and the Conrad N. Hilton Foundation. The goal of the FHSP is to secure quality affordable housing for DHS patients who are homeless. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including single-family homes, individual apartments, blocks of units or entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.
The Operations Department engages in the following activities within the FHSP Program:
The FHSP Operation Department works with internal and external partners to receive, review, and process payment requests. Requests include move-in/utility assistance, federal voucher incentives, contractor invoices, interim housing invoices, housing damage mitigation, individual “one-off” payments, and other various invoices. This department is responsible for tracking these payments using Excel and/or IntAcct financial software and responding promptly to payment inquiries from vendors.
The Operations Department works with Intensive Case Management Service Providers to receive, review, and process applications for clients to join the FHSP program and receive move-in assistance. The department uses a “customer service approach” to external stakeholders when requesting missing documentation and responding to inquiries. The Operations Department inputs all data into Salesforce.
Rent Payment and Tracking
The Operations Department is responsible for tracking rent checks left at the front desk each month and tracking the amounts received. The department also tracks and pays the monthly rent roll.
The Operations Department receives, reviews, and processes Unit Close-out Forms when a client vacates a unit. This requires maintaining accurate notes and records of all communications with property owners and accounting for security deposits and damages.
The Operations Department sends, tracks, and follows-up on contract signatures from internal and external stakeholders using DocuSign software. This department produces regular status reports on progress. The Operations Department must maintain positive interactions with all stakeholders.
FHSP Operations Supervisors work closely with the Operations Manager, FHSP Associate Director, and the larger FHSP team to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. Each Operations Supervisor will manage 6-8 Operations Specialists as one of the following three work teams: Housing Payments, Data and Occupancy Management, and Contract Management.
The Operations Supervisor will oversee their team’s processing, tracking, and reporting activities with a goal of streamlining work flow and establishing practices that support scaling of the FHSP program. Examples of regular work flows include: generating monthly rental payments, processing housing applications, facilitating tenant matching, and tracking all invoices and contracts. The Operations Supervisor is additionally tasked with managing and providing professional development opportunities to the Operations Specialists. In collaboration with the Operations Manager and the other two Operations Supervisors, this position seeks to inspire a culture of excellence throughout the team and to bring a customer-service, collaborative approach to all FHSP operations.
- Oversee and assist in the daily workflows of your team
- Meet regularly with Operations Manager, other Operations Supervisors, and direct reports
- Supervise Operations Specialists, including setting performance benchmarks and cultivating greater levels of leadership from your team
- Interface with other departments and external partners to resolve issues
- Manage and delegate work projects with your team
- Work with management to improve and streamline processes
- Maintain positive team morale
You’re mission-driven. You’re motivated by a desire to change the world for the better wherever you are and see your work as a way to do just that.
You’re an emerging leader. You act with confidence and integrity with an eye towards solutions. Your peers and team naturally look to you for guidance. You are energized as much by the success of your team as your own personal success.
You embody a collaborative spirit. You’re able to work in teams with your peers, case management agencies, funders, and housing partners to develop appropriate resolutions that maintain the spirit of the FHSP program. Your coworkers know that you are empathetic and fair in your decisions. You communicate through problems.
You’re serious about diversity, equity, and inclusion. You believe that difference is strength and encourage that in your team and work. You are vigilant in rooting out bias to ensure an environment of respect for all.
You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you’re rigorous about prioritization.
You’re a hungry learner. You enjoy constantly taking in new information and solving problems. You are committed to continuous learning about the world and the work around you.
Your sleeves are in the rolled-up position. You don’t shy away from getting your hands dirty and making sure things get done. Sure, you can be strategic and big-picture, but you also can lead your team to make things happen on the ground.
- 1+ years in the supportive housing field or a similar social justice field
- Experience managing a team preferred but not required
- Bachelor’s degree preferred but not required
Knowledge, Skills and Ability
- Demonstrated management and team-building aptitude
- Ability to clearly articulate project goals and develop metrics for staff to achieve those goals
- Excellent organizational, communication, and planning skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Can manage multiple deadlines efficiently and simultaneously
- Solid team leader who is able to work well collaboratively on projects and under pressure
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations
- Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
- Ability to work independently
- Basic computer knowledge, MS Outlook, Word, PowerPoint, and Excel required; experience with CRM software such as Salesforce preferred but not required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to touch, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. May be exposed to loud noises during emergencies.
Location: Los Angeles, CA
Start date: Immediately
Status: Exempt, full-time
Benefits: Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave and vacation pay
Reports to: FHSP Operations Manager
Travel required: Minimal; majority of the time will be spent in the LA office with occasional travel offsite for meetings and trainings
Please make sure to include a cover letter telling us why you’re interested in Brilliant Corners and contributing to the work we do, and how your experience relates to this role.
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms / employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms / employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.