Maintenance Technician - Peninsula Region
Supportive Housing Services | San Francisco, CA | Full Time
SHM Maintenance Technician - - Peninsula Region
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case-management programs through partnerships with developmental services, homeless services, Veterans’ services and health care sectors.
In short, we do good work.
We have offices in San Francisco and Los Angeles, currently have 130 staff and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.
You like people and they like you. You find great satisfaction in working with a diverse population of people needing various supports.
Good customer service matters to you. You take pride in providing person-centered services and believe that it’s a reflection on you, your work and the organization you represent.
Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.
You're a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.
You thrive in a dynamic environment. You're at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.
Location: San Francisco Bay Area and other neighboring Counties (San Mateo, San Francisco, Marin Counties)
Start date: July 1, 2018
Status: Non-exempt, Full-time
Benefits: Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave and vacation pay
Reports to: Peninsula Property Manager
Travel required: Travel throughout San Francisco and San Mateo County with approximately 80% of the time spent in the field
The Maintenance Technician provides maintenance services to Brilliant Corners’ growing number of owned and managed single family homes. The Maintenance Technician works directly with our Property Management Team, tenants, partners and vendors to ensure each property is maintained according to Brilliant Corners’ standards. Must have a flexible approach to carrying out job responsibilities, be a good problem solver, and enjoy providing great customer service that benefits a diverse population of people needing special housing supports.
Perform skilled and semi-skilled carpentry and maintenance activities depending upon area of assignment, including performing trade activities such as HVAC, plumbing, appliance repair, electrical, painting, framing, and preventative maintenance tasks. Respond to work order requests promptly and professionally. Diagnose problems and determine the most cost-effective method of repairing items generated through work orders. Respond to unscheduled emergency repair work providing either temporary or long-term repairs as the situation dictates. Complete preventative maintenance assignments and unscheduled maintenance repairs as needed. Monitor and report on potential life-safety hazards or concerns. Monitor the overall condition of the homes and landscaping and make recommendations for repair projects intended to enhance the property or to prolong the useful life of building systems, appliances, finish materials, etc. Take appropriate safety precautions in the performance of all maintenance projects. Inspect reported malfunctions, make repairs, and escalate more complex repairs to the Property Manager or designated vendor. Submit completed work orders, reports (such as expenses) and timesheets timely. Miscellaneous duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of general maintenance systems, processes and methods
- Working knowledge of tools, appliances and devices
- Manual dexterity and problem-solving skills
- High School Diploma or equivalent, Certificate in HVAC highly desirable
- Basic carpentry and plumbing skills required
- Adequate English language skills to troubleshoot problems by phone, to read product instructions and safety precautions, and to verbally explain how something works to tenants
- Careful attention to detail to avoid re-work
- Strong time-management skills for efficient scheduling and optimum productivity
- Ability to prioritize critical work related to the health and safety of our tenants
- Ability to work independently and as a member of project teams
- Proficiency in using a cell phone to receive email, texts, and calls. Proficiency in using basic software to complete reports
- Valid California Driver’s License and good driving record
The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.
Ability to write basic correspondence via text message and email. Ability to effectively explain and understand a problem and proposed solution in person and over the phone.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, percentages and ratios. Ability to use mathematical skills to do project planning; to order correct amounts of supplies, create project budgets, and calculate labor time and charges.
Ability to understand health and safety precautions, impact of noise and disturbance to tenants and neighbors, and when a job would be most efficiently contracted out. Ability to collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical, diagram, and written form.
While performing the duties of this job, employee is regularly required to walk; sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms; stoop; kneel and crouch; talk and hear. May be required to lift 25 pounds or more, including the movement of household appliances.
This position requires access to adequate and reliable transportation in order to make frequent visits to properties in the San Francisco Bay Area; occasional visits to the main office in San Francisco may be requested from time-to-time. This work is inaccessible via public transportation. Must have a safe driving record.
Brilliant Corners (formerly West Bay Housing) is a 501(c)3 nonprofit public benefit corporation whose mission is to provide affordable, community-based supportive housing for individuals with developmental disabilities and other special needs. Founded in 2004, Brilliant Corners develops, owns and manages affordable, supportive, community-based housing and provides housing-related services and clinical case management to over 1,000 individuals, including those transitioning from institutionalization or homelessness. We foster a high-energy culture of teamwork and mission-driven problem solving. Brilliant Corners is an equal opportunity employer in its recruitment, selection, and placement of personnel.