Brilliant Corners

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Housing Coordinator

Department of Public Health | San Mateo, CA | Full Time

Job Description

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors. 

In short, we do good work.

We have offices in San Francisco and Los Angeles, currently have 130 staff and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.   

Position Summary
This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence. This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed. The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Mateo County. 

Our Ideal Candidate: You recognize the impact of stable community-based supportive housing to resident health and wellbeing. You have an entrepreneurial and flexible approach to carrying out your job responsibilities – a ‘can do’ attitude. You are a good problem solver and you can prove it. You enjoy providing great customer service – you like people and they like you. You find great satisfaction in working with a diverse population of people needing special housing supports. You care about where you work, the people you work with, and the individuals you are providing services to.


ESSENTIAL FUNCTIONS:

  • Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County.
  • Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;
  • Assist clients with review and understanding of lease and program agreements;
  • Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication;
  • Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;
  • Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request
  • Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients;
  • Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County;
  • Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills;
  • Assist clients with affordable housing and low-income rental applications;
  • Maintain Brilliant Corners housing registry database;
  • Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants;
  • Attend meetings as needed;
  • Other duties related to the specifics of this program, as assigned

REQUIRED QUALITIFICATIONS:

  • B.A. in related field
  • Knowledge of supportive affordable housing in San Mateo County
  • Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals
  • Experience working in a crisis setting and ability to respond appropriately in an emergency
  • Knowledge of Fair Housing Laws and reasonable accommodations
  • Possession of a valid California driver’s license, a clean driving record, and automobile insurance
  • Access to adequate transportation
  • Basic computer knowledge, MS Word and Excel required
  • Flexibility required regarding scheduling and prioritizing of tasks
  • Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to work independently

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE
Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals. Experience working in a crisis setting and ability to respond appropriately in an emergency.  Knowledge of supportive housing. 

LANGUAGE SKILLS
Strong verbal and written communication skills.  Ability to read, analyze, and interpret common technical publications, financial reports, and legal documents.  Ability to write reports and funding applications that conform to prescribed style and format.  Ability to effectively present information to top management, boards of directors, and public groups. Bilingual language skills required.


MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as interest, proportions, percentages, area. Ability to apply basic math and geometry concepts to practical situations.  Facility with Microsoft Excel and ability to use a financial calculator. 

REASONING ABILITY
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment. Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical, diagram, and written form and to deal with multiple abstract and concrete variables. Ability to empathize with tenants and staff, while still enforcing program policies. Must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.


CERTIFICATES, LICENSES, REGISTRATIONS
A valid, clean CA driver’s license and a personal insured vehicle are required.


PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


TRAVEL REQUIREMENTS
This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in Los Angeles County requiring access to adequate transportation.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate. May be exposed to loud noises during emergencies. Expected to handle irritated, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.

Brilliant Corners is committed to the implementation of an Affirmative Action Policy and the Americans with Disability Policy in its recruitment selection and placement of all personnel and is an Equal Opportunity Employer.

Position Details
Location: San Mateo County         
Start date: Immediately             
Compensation: $21.63/hour
Status: Full-time
Benefits: Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave and vacation pay
Reports to: Program Manager
Travel required: Yes

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.