Brilliant Corners

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Head of People

Administration | Los Angeles, CA | Full Time

Job Description

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors. 


In short, we do good work.
 

We have offices in San Francisco and Los Angeles, currently have 180 staff and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.  


Position Summary
As the lead of our People team, you are responsible for developing, overseeing, and operationalizing all things people-related at Brilliant Corners’, ultimately stewarding staff through the full talent lifecycle. This includes leading the internal team to build the necessary infrastructure to attract, hire, evaluate, nurture, and reward staff, and ensuring that we actively cultivate the culture we need to retain, develop, and leverage the tremendous talent that already exists at Brilliant Corners.  The HR/Talent functions at Brilliant Corners are still in development and you will have the unique opportunity to build the department, including staffing up and implementing key systems and policies.

 

The Head of People will develop innovative and comprehensive programs to support a dynamic workforce that has grown 40% to around 170 people in the last two years, including organizational and talent development, culture, performance management, retention strategies, recruitment, policy and compliance, and benefits administration.  Because of the rapid growth of the organization, and its reliance on a mission-driven, millennial workforce, the development of performance management and career development programs is a top priority.   Of particular importance will be to strengthen our internal environment of equal employment opportunity, diversity, and inclusiveness. Similarly, as we grow, we seek to leverage our core values effectively while developing a culture of learning, operational excellence, accountability, and competitiveness. Inspired by a deep passion for making the world better, we seek to “walk the talk” and create a world-class environment for our employees.

 

The Head of People will be a member of the Senior Management Team, and lead the Operations and current HR teams.


Responsibilities

 

People Strategy

  • Design with the Senior Management Team a comprehensive multi-year people management agenda that supports Brilliant Corner’s mission and growth strategy

  • Create and implement an annual work plan for all people management services, policies and programs (i.e. organizational development, performance management, leadership development and training, compensation, succession management, organizational culture, values and core competencies)

  • Define, communicate, and nurture our culture, collect continuous feedback from employees on their levels of alignment and engagement, and seek ways to make working at Brilliant Corners more fulfilling for all staff

 

HR Operations and Administration

  • Develop and manage department goals, objectives, and budget that support the longer-term people agenda and annual work plan

  • Supervise and manage the work of the team with a focus on their ongoing development

  • Continuously review, update, and enforce established standards and procedures and identify opportunities for improvement; resolve any discrepancies

  • Ensure compliance with federal and state requirements

  • Modernize and consolidate Brilliant Corners’ people systems to achieve cost and time efficiencies; lead adoption of new procedures and systems as needed

 

Talent Acquisition and Development

  • Execute an organization-wide strategy for recruiting, selecting and onboarding a high quality and diverse workforce

  • Hire and lead team of recruiters

  • Build and maintain an employer brand that raises Brilliant Corners’ profile as a great place to work for top talent

  • Oversee development of a targeted recruiting process for key roles

  • Design and lead leadership development activities, including leadership training, succession management, building senior teams

 

Employee Relations

  • Build and maintain an employee-oriented culture that emphasizes continuous improvement and high performance

  • Coach senior leaders on managing and developing their teams

  • Cultivate a work environment that is diverse, safe, inclusive, fulfilling, respectful, free from discrimination and harassment, and promotes the overall well-being of our staff

 

Compensation and Benefits

  • Develop strategic compensation plans, benchmarking pay with comparable organizations, aligning performance management systems with compensation structure and monitoring negotiations for group healthcare, retirement, and insurance benefits

  • Oversee negotiations with benefits providers to ensure that they are cost effective and support organizational and employee needs

 

Mindsets

  • You love a good puzzle. You’re excited to soak up information while learning and continuously improving. You bring a problem-solving orientation to your work and instinctively seek opportunities to make things better. You have a knack for strengthening processes to improve quality and efficiency.

  • You can juggle, at least figuratively.  You’re known as someone who gets things done quickly and calmly. You can handle many responsibilities at once and you instinctively discern between what’s important and what’s urgent.  You’re rigorous about prioritizing and things don’t fall through the cracks.

  • You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions to obstacles.

  • Your sleeves are in the rolled-up position.You don’t shy away from getting your hands dirty and making sure things get done.  Sure, you can be strategic and big-picture, but you also can lead your team to make things happen on the ground.


    Skills and Qualifications

  • Passion for Brilliant Corners’ mission and the needs of our people

  • Ability to think strategically and build systems and processes for effective talent acquisition and management organization-wide

  • Well-honed management skills, capable of gaining the trust of leadership and employees while influencing positive organizational outcomes

  • Exceptional communication skills, with a strong customer service mentality and high degree of integrity, accountability, and emotional intelligence

  • Excellent analytic and problem-solving skills, with the ability to take a thoughtful and data-driven approach to addressing challenges

  • Demonstrated commitment to diversity, equity and inclusion

  • Track record of leading organizational change efforts successfully

  • Skilled trainer and coach of all staff in individual and group settings

 

Work History

  • 10+ years of experience in general talent management and HR

  • At least 5 years in an HR leadership role, with demonstrated experience in the core aspects of talent management and organizational development (e.g. recruitment, onboarding, performance management, professional development, retention, culture building.)

     

Education

  • Bachelor’s Degree required

  • Advanced degree and HRCI or SHRM certification preferred

Title:                     Head of People

Reports to:         Chief Operating Officer

Location:             Los Angeles or San Francisco

Type:                    Full-time, exempt

Salary range:      DOE

Benefits:              Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave and vacation pay

Travel:                  Occasional attendance at board meetings, community meetings and other events.  Regular travel between San Francisco and Los Angeles.

Start date:           Open until filled

 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.