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Product Manager, Customer Loyalty

Engineering | Remote | Temp to Full Time

Job Description

JOB TYPE: Freelance, Contract Position - No C2C agencies (See notes below)

LOCATION: Remote US or Canada based

HOURLY RANGE: Our client is looking to pay $100 - $150 USD / HR

ESTIMATED DURATION: 40Hrs/Week - Long Term, 6-month project

HIGH-LEVEL QUALIFICATIONS: 



ABOUT US:

Braintrust (usebraintrust.com) is a user-controlled talent network, where you keep 100% of what you earn and actually get to own the platform. We've been onboarding some big clients and specifically need a Product Manager, Customer Loyalty for our client.  

 

ABOUT OUR CLIENT:  

We're building a future where Direct-to-Consumer Brands, Retailers, and B2B Businesses (wholesalers, manufacturers, and distributors) have the commerce capabilities that today are only afforded by Marketplace organizations with billions of dollars in R&D.

 

POSITION SUMMARY:

The Senior Product Manager, Customer Success, Loyalty is responsible for partnering closely with our clients to understand their business goals, define project requirements and to successfully implement their e-commerce experience.  You will provide strategic guidance and ensure our clients achieve their desired outcomes with their products. This position requires e-commerce business expertise and thought leadership in customer experience, loyalty programs, and business growth.  You will also be partnering closely with our Solution Delivery team ensuring that we are delivering on time, on budget and meeting our client’s expectations.

 

WHAT YOU’LL DO:

  • Partner with multiple clients to understand their objectives and business goals to formulate a strategy to achieve their desired results with products.

  • Document client requirements and align on project scope

  • Define client roadmap, launch strategy and optimization plan

  • Write stories and partner with design and engineering to develop required features

  • Lead client communications, weekly updates and demos

  • Track, analyze and communicate platform performance. Recommend action plans to address variances to increase results.

  • Promote a successful attitude, confidence in leadership and teamwork to achieve business results

  • Client onboarding and training of the Fabric application tools

  • Responsible for achieving client success goals and revenue growth

  • Maintain strong knowledge of the e-commerce landscape and industry trends

  • Manage contractual obligations, budget and change orders


TECHNICAL SKILLS:

  • 3+ yrs in end-to-end e-commerce experience with 2+ years experience in loyalty programs
  • 5+ years of professional experience in product management, product marketing or program management
  • Strong command and experience with loyalty programs features and offerings
  • Strong understanding of e-commerce user experience
  • Must have an ability to be hands-on with the teams and our clients 
  • Must be confident and experienced in presenting to c-level executives
  • Strong negotiation skills
  • Able to thrive in an ambiguous environment helping bring structure and delivering results.
  • Outstanding writing, presentation and communication skills
  • Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data 

ABOUT THE HIRING PROCESS:

Qualified candidates will be invited to do a screening interview with the Braintrust staff. We will answer your questions about the project, and our platform.  If we determine it is the right fit for both parties, we'll invite you to join the platform and create a profile to apply directly for this project.  

C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.  

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.