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Director of People Operations

Core | Remote, - / +4 hrs from PDT | Full Time

Job Description

About Braintrust

  • We’re creating a new marketplace business model that is owned and operated by the community and powered by a blockchain token. 

  • Founded by two serial entrepreneurs with multiple exits, Adam Jackson and Gabriel Luna-Ostaseski. 

  • We have 500+ Fortune 1,000 customers including Nestle, Nike, Porsche, Deloitte, Twitter, Coursera + more

  • We’ve raised $142M in funding from leading Silicon Valley Investors including Tiger Global Management, Coatue, Coinbase Ventures, IDEO, Blockchange, Uprising, True Ventures, Homebrew, ACME + more

  • We’ve been featured in The New York Times, Fortune, The Wall Street Journal + more

Make an Impact

  • We’re not going after a small problem or a small market. We’re creating a new economic model for how work gets done globally. 

  • We believe talent is everywhere but opportunity is not; our ambition is to spread economic opportunity more equitably around the world. 

  • At Braintrust, the work you do will help accelerate innovation for enterprises, and make a difference in the lives of freelancers.

Hop on the Rocketship

In the past 18 months: 

  • Gross Services Volume (GSV) grew by 2,079%, from $1.2M to $30M+

  • The number of enterprises (Clients) jumped 752%, from 63 to 600+

  • Job-seekers (Talent) flocked to the platform growing from 2,194 to over 35,000

  • The network’s Community grew 70X from 10,000 to over 700,000 members

Team and Culture

  • We are a mission driven culture composed of ambitious, creative and hard working people. 

  • We started and will always be a fully distributed company across 15 different countries.

  • We offer unlimited PTO and the flexibility to work wherever and whenever is best for you 

  • We offer best in class health care benefits, and cover 75% for you, and 50% for your dependents.

  • We provide $100/ mo gym & house cleaning stipends

  • We provide a $500 annual learning & development credit, and a $200 technology stipend

About the Role:

As Director of People Ops you will partner with the c-suite and executives company wide to strategically recruit, hire, and retain a high performing team. You will help us raise the bar with every hire, and ensure employees are empowered to do their best work.

You will create and oversee a strategic, organized, and methodical approach to hiring, cultivating a strong bench of prospective talent, selling them on the opportunity with Braintrust, and moving them through the interview process, all while creating as little friction as possible on the back end. You will get to know each prospective candidate; their motivations, goals, and desires and help us create incentives and opportunities that compel best in class talent to join the company.

You will work with employees and their managers to set ambitious goals that align with the company’s goals, as well as their personal and professional aspirations, and track their progress closely. You will help us to ensure we are fostering the growth of high performing individuals, and proactively identify people who are underperforming and make a recommendation for how to remedy the situation.

You will be instrumental in the day to day operations of the company as it pertains to managing our existing workforce, and how we grow and scale. It will be essential that we develop more streamlined and sophisticated methods for answering employee questions, collecting feedback, and upleveling the employee experience overall.

A successful candidate in this role will be able to take our existing systems and processes, run them effectively, and systematically upgrade them to achieve better and more scalable, sustainable, results. They will excel in a high performance culture and always be looking for ways to help the company improve and succeed.


  • Own talent planning for the Braintrust core team, including outlook for future talent needs that align to business objectives. 

  • Build structure to expand beyond core team capacity through contractors, freelancers, outsourced providers. Enable better process to onboard/offboard at scale.  

  • Optimize our end-to-end recruiting process for the ideal candidate experience from recruitment, offer, and onboarding. Create a system that increases automation around candidate communication, standardizes the offer process, and timeline expectations. 

  • Collaborate with department leaders to draft job descriptions, identify key elements of the role and questions to ask in an interview setting that will help determine if a candidate’s skill set is a match.

  • Proactively source and maintain a list of candidates who exhibit high potential, interest, and strong culture fit. Develop a bench of resources - recruiting agencies and individuals - to assist in searching for hard to fill roles.

  • Manage inbound resumes, and conduct first round screenings. Assess each candidate's capabilities and experience to determine if they are a good fit for the role.

  • Set up a systematic way of setting and tracking goals for each team member as they onboard, quarterly, and annually in collaboration with their manager and aligned with the individual’s + company goals.  

  • Develop a performance management system whereby we are giving top performers increased responsibility and opportunity for growth, and proactively identifying and coming up with strategies to support people who are underperforming.

  • Stay abreast of market trends and incentive models to ensure we are creating compelling offers for new candidates and retaining top tier talent.

  • Create a central repository for existing policies, procedures, and guides for employees.

  • Oversee team culture activities that foster a sense of ownership and belonging.

About You

You are organized to the bone. You love to create processes and systems that drive efficiency. You’re a team player; someone who will do whatever it takes, things above and beyond your job description to help better the company as a whole. You are trustworthy. You have a strong moral compass and values that guide you in your life and your work. You are kind, positive, warm and friendly. You will be the face of Braintrust, interacting with all prospective candidates and current employees.  

Are you still with us? If so, you’re: 

  • Sharp, agile, adaptable

  • High integrity

  • Relentlessly ambitious

  • High bandwidth 

  • A direct and clear communicator 

  • Creative, and always looking for new ways of doing things


  • 7+ years of experience in an HR generalist role.

  • Strategic planning experience and operational excellence - a must

  • Experience running an end to end recruiting process.

  • Clear communicator, organized, quick and efficient, hard working, personable.

  • Process-oriented self starter who can identify and fill gaps.

  • Thrive in a remote only environment.