Client Services | Addison, TX | Full Time
ABOUT our beloved company, BOTTLE ROCKET:
Bottle Rocket is dedicated to creating the highest quality iPhone, iPad and Android applications and brand-critical mobile solutions on the planet. We believe exceptionally innovative technology not only enhances the way we do things—it redefines the way we live our lives. To us, iOS and Android are more than sophisticated mobile operating systems—they are game-changing platforms uniting information, instant access and unlimited range to create entertainment and enterprise solutions.
We are a rapidly growing mobile strategy, design and development company at the forefront of the app revolution. We literally started the morning after Steve Jobs’ keynote announcing the iPhone SDK and months before the Apple App Store was even launched. In that time we have grown to a team of over 180 smart, passionate, hard-working Rocketeers and released over 150 high-profile, premium brand-critical mobile experiences for companies like History Channel, American Express, Discovery, ESPN, LEGO, Food Network, WWE, PBS, National Geographic, Coke, NBC Universal, NPR, Chick-fil-A and Starwood Hotels & Resorts, as well extremely popular games such as Rockpocalypse and Annoying Orange: Kitchen Carnage. Our apps have been Emmy nominated, won multiple Tabby, Webby and Media Vanguard Awards, are regularly featured in the press and have been awarded more Apple Hall of Fame Awards than any other company. Our work is used by tens of millions of delighted users every day to connect with the information, brands and entertainment they love. But this is just the tip of the iceberg.
Now, let’s talk ABOUT what it’s like to have a career at BOTTLE ROCKET:
We will never stop pushing the envelope of design, architecture and the capabilities of the platforms we embrace. Our future promises continued growth of both our capacity and capabilities in all areas of our business from strategy, creative, engineering, quality assurance, project management, account management and administration and across our core custom design and development divisions (if you can dream it, we can build it) as well our specialty divisions focusing on game development, TV Everywhere, enterprise, commerce, publishing and more. If you choose to get to know Bottle Rocket better, you’ll learn that we are a values-driven business where things like “embrace the impossible”, “take your craft personally” and “serve the user” really mean something. If you visit our studio the first thing you’ll feel is passion. The next is energy and excitement. You’ll see Rocketeers debating design issues at whiteboards on nearly every wall, focusing on tough problems in complex code, leading client meetings with the world’s top brands, conducting user testing to find areas to improve our work and creating project plans to release the next award-winning app. You’ll see a 100% Mac laptop environment (either 15” MacBook Pro Retina or 13” Mac Air), electric height-adjustable desks on wheels, seriously robust Wi-Fi, hundreds of test devices available for checkout, bean bags, booths and 27” Apple Cinema Displays on every desk.
With all of this comes another big challenge, embracing the impossible. Bottle Rocket consistently does what other companies can’t. But this is only possible because of our passion. We know and love the iPhone, iPad and Android unlike anyone else. We’re those people who stood in line for the newest model. We value aesthetics, UI and UEX. We build awesome applications that serve the user and not only exceed standards, but set new ones. We sweat the details.
And now we are part of WPP, the world's largest advertising and marketing services company made up of 150 different companies around the world with more than 165,000 employees over 3,000 offices in 110 countries including giants of industry like Ogilvy & Mather, Young & Rubicam, JWT, Grey, Wunderman and AKQA. The partnership is amazing and provides the horsepower for Bottle Rocket to expand its impact not only in the industry, but also across the globe.
So, what do you think? Sound like just the thing you’ve been looking for? If so, don’t hesitate, apply now…
ABOUT this position:
The Account Manager manages the ongoing development of the client relationship, ultimately resulting in long-term revenue generation. Responsible for keeping his or her clients happy, the Account Manager must continually monitor client satisfaction. The successful candidate will proactively prospect within the client's organization for new projects to expand the client's brand and develop new app ideas. As new projects are developed, the Account Manager assembles the project management team in conjunction with the Resource Manager, and so must be familiar with internal resources and skills sets. The Account Manager is also responsible for working with the client to resolve any issues during the development process, so as to ensure successful, on-time project delivery. The Account Manager is evaluated on the success of the client relationship, account growth, client satisfaction and revenue targets.
If you are interested in more than just a 9–to–5 job, are excited by working with a team of committed individuals, and want to make a difference in a young organization, then this is the place for you! This position is not about years of experience, industry background, or academics. It is about building great products, building great teams, and being excited about going to work every day!
We offer competitive salaries and have a full range of benefits including medical, dental and vision. We are a successful business and one of the most experienced app developers in the market. Come join us!
- Manage existing client relationships, looking for ways to grow clients' account value
- Be the voice of the client within Bottle Rocket
- Understand clients' business goals and brands
- Propose creative solutions/initiatives that will impact Bottle Rocket's bottom line
- Prepare presentations, reports, upsells, etc., to provide value to clients
- Draft and negotiate statements of work and change orders
- Assemble project teams and hand off projects to development
- Minimum two years Account Manager or Account Executive experience, ideally with an interactive agency (five or more years preferred)
- Experience with mobile best practices and strategic mobile development
- Ability to manage multiple clients simultaneously
- Excellent time management skills
- Ability to work under tight deadlines
- Exceptional oral and written communication skills
- Curiosity, creativity and excitement about finding new opportunities within existing accounts
- Comfortable negotiating business terms
- Experience with salesforce automation or contact management software
- Must own an iPhone or Android smartphone (and have owned it at least one year)
- Sales management experience
- Experience concepting mobile applications
- Experience with Mac OS