Bob Shropshire Sons

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Customer Service Associate

Customer Service | Baltimore, MD | Full Time and Part Time

Job Description

About Us:

At Bob Shropshire Sons, we offer a variety of insurance packages and fast, reliable and affordable bail bonds to get your life back on track again.

In the case that you or a loved one is in need of a bail bond, we make sure that you receive the best and fastest care possible. We will enable you to move forward with legal action by expediting the bail-out process.


The Purpose of Your Role

You will engage in fulfilling work by educating and empowering customers to make better decisions around saving. You will instill confidence in our customers as they make financial decisions to achieve their fiscal dreams.

The Skills You Bring

You possess strong communication and rapport building skills
You assist others by engaging your pro-active problem solving skills
You manage stressful situations and conversations driving towards a resolution suitable for all
You can identify and collaborate with others for continuous process improvement
You effectively handle multiple-tasks, conversations and systems simultaneously
The Value You Deliver

Building outstanding customer loyalty and satisfaction with inbound callers as you effectively respond to and process their inquiries on retirement and employee benefit plans
Consulting with and educating customers to achieve beneficial outcomes for their savings
Partnering with team members to achieve outstanding results as you are continuously growing and learning to enhance your expertise


The Expertise We’re Looking For

Associate Degree or Higher preferred
2+ years of professional work experience; customer facing experience a plus
Previous exposure to or possess a sincere interest in learning more about Financial services and/or retirement products


Equal Employment Opportunity: 
DFS is an EEO employer - M/F/Vets/Disabled. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetics, disability or protected veteran status.