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Technical Solutions Specialist

Customer Success | Portland, OR | Full Time

Job Description

Position Summary

BlueVolt is growing. We have excellent product-market fit with loyal customers. We have thousands of customer admin users and hundreds of thousands of learner users. We are known in the skilled trades for our simple, effective learning platform and strong service ethic. We help companies turn learning into a strategic asset. We build strong relationships, growing and learning from our customers as they grow and learn from us.

We are looking for someone who will own BlueVolt’s platform implementation program/process, partnering with our Customer Success team and Engineering team, ensuring the successful launch of our customer's online learning platforms. The position will be accountable for assisting in the development of the platform's user interface (UI) for each new customer, activating and structuring the learning platform to our user's requirements, and establishing correct settings for our common integrations (single sign on, user management, eCommerce, etc.). 

This position will also assist members of the Sales team in conducting product/platform demos for potential prospects, and will provide product feedback to the Product and Engineering teams for product improvement initiatives.

Responsibilities

  • Own implementation relationship with assigned clients

  • Talk directly with customers to help them understand integration options, SDK / API's available, data formats, Single Sign On, Import/Export options and negotiate protocols

  • Troubleshoot existing integrations with support staff on behalf of clients and third party service providers

  • Assist team members with other aspects of new client implementations as needed

  • Provide technical guidance and feedback to team members including management, sales staff, system engineers, service engineers, and project managers

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of BlueVolt products and services

  • Strategically align with clients to establish critical goals, or other key performance indicators, in order to achieve successful business outcomes

  • Advocate customer needs/issues cross-departmentally

  • Strategically align with BlueVolt internal teams to ensure customer goals are exceeded

  • Work with project managers, sales team members, and other technical staff, to coordinate integrations between the company and its clients, and third-party service providers

Qualifications

  • 2-4 years of relevant experience

  • Experience working as part of a technical sales team a plus

  • You’re driven: No one needs to push you to excel; it’s just who you are

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

  • Impeccable written and verbal communication skills

  • Detail oriented and analytical

  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

  • Graphic design experience (Adobe Illustrator, Adobe Photoshop, etc.)

  • Familiarity with generating and manipulating common data formats, including CSV, XML and JSON

  • Possess and maintain a firm understanding of new and emerging technologies related to position and field

  • Working knowledge of SSO including SAML, OAuth, OpenIDConnect