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Customer Success Manager

Customer Success | Portland, OR | Full Time

Job Description

Position Summary

BlueVolt is growing. We have excellent product-market fit with loyal customers. We have thousands of customer admin users and hundreds of thousands of learner users. We are known in the skilled trades for our simple, effective learning platform and strong service ethic. We help companies turn learning into a strategic asset. We build strong relationships, growing and learning from our customers as they grow and learn from us.

We are looking for someone who will own BlueVolt’s existing customer relationships, develop innovative approaches to deploying and improve our customer’s learning and development programs. The position will be accountable for ensuring customer satisfaction ratings are high, communicating with customers regularly to maintain and increase engagement, as well as identify and drive opportunities to grow existing accounts with BlueVolt’s products and services. He/she will solicit case studies, ROI and testimonials from our customers in order to both validate our value proposition and provide feedback to our product and sales teams; and create and manage operational and customer success metrics. Additionally, the role will use his/her expertise and experience to collaborate cross-functionally within BlueVolt to help drive our
customer-focused team strategy.


  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of BlueVolt products and services.

  • Develop, prepare, and nurture customers along their customer journey.

  • Strategically align with clients to establish critical goals, or other key performance indicators, in order to achieve successful business outcomes

  • Work to identify and/or develop upsell opportunities.

  • Advocate customer needs/issues cross-departmentally.

  • Strategically align with BlueVolt internal teams to ensure customer goals are exceeded


  • 3-5 years of relevant experience

  • Experience working as part of a technical sales team a plus

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention

  • You’re driven: No one needs to push you to excel; it’s just who you are

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

  • Impeccable written and verbal communication skills

  • Detail oriented and analytical

  • Strong team player but still a self-starter

  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Physical Requirements
Must be able to lift up to 25 lbs. Viewing of computer screen and hand manipulation (hand/eye coordination) is necessary in order to operate a computer keyboard and handle data processing. Must be able to drive, as some automobile travel is necessary in this position. Must be able to stoop, bend and reach overhead in order to file, store, lift and carry materials.

Travel is estimated at 15% of the time.

Portland, OR