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Customer Success Manager

Customer Success | San Francisco, CA | Full Time

Job Description

About Us:

Blueshift’s AI Powered Customer Engagement solutions empower cutting edge B2C brands to engage with a Segment-of-One at Scale. The company is backed by top tier VCs like Storm Ventures & Nexus Venture Partners and is based in San Francisco.

Responsibilities:

As a Customer Success Manager, you will be responsible for customer satisfaction, training, onboarding, technical support and more. We are looking for candidates with prior SaaS experience who are eager to join an early stage startup where they can help lay the foundations of the customer success organization.  

  • Build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training and more
  • Structure and manage project plans for successful onboarding and product adoption
  • Conduct engaging product demos to new customers and existing accounts
  • Design and develop training materials and other documentation for better onboarding & adoption
  • Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
  • Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs
  • Function as the voice of the customer and provide internal feedback on how Blueshift can better serve our customers
  • Develop and constantly improve processes to engage customers and provide recurring value

Requirements:

  • Must have 4-5 years of account management experience from a high tech company
  • Excellent organizational, analytical and influencing skills
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service tools
  • Strong written & verbal communication skills
  • Enjoys working closely with customers to ensure their success at all times
  • A real doer who takes initiative to get things done and elevates performance of others by being an inspiring team player

Bonus Points:

  • Experience with marketing automation platforms such as Responys, Exact Target, Adobe Campaign Manager, Mailchimp, Marketo, etc.
  • Familiarity with email design (HTML/CSS), email deliverability and CAN-SPAM/CASL compliance requirements

Perks:

  • Full health, dental, vision insurance
  • Unlimited vacation
  • Flexible spending accounts for transportation and parking
  • Life insurance & disability coverage
  • Proximity to public transport (BART / Caltrain) and great restaurants in vicinity
  • Generous equity grants and competitive salary
  • We will process visa transfers (H1b, TN etc.) and immigration