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Client Implementation Specialist

Customer Success | San Francisco, CA | Full Time

Job Description

About Us:

Blueshift’s AI Powered Customer Engagement solutions empower cutting edge B2C brands to engage with a Segment-of-One at Scale. The company is backed by top tier VCs like Storm Ventures & Nexus Venture Partners and is based in San Francisco.


The Client Implementation Specialist will engage with new customers and ensure they are completely onboarded and efficiently set up on Blueshift.  Key responsibilities include:

  • Own the implementation process for Blueshift’s customers including onboarding, application installation, configuration, enablement, and training
  • Communicate with Account Executives and Sales Engineers (pre-sales team) to understand customer use case and business goals in order to customize configuration and set-up
  • Educate new clients through training to promote high usage early on in implementation process
  • Manage status of additional/complex configuration add-ons, early support issues, and custom work during implementation
  • Facilitate interdepartmental team and client meetings effectively and successfully transition fully-implemented clients to dedicated CSM and Support team
  • Lead and develop Onboarding projects/programs that help make the implementation process more efficient and standardized


  • 4+ years of relevant project management, professional services or consulting experience with experience on at least one large-scale full-life cycle implementation of Digital Analytics or Marketing Automation solutions
  • Exposure to at least one of the following technologies:
    • Marketing automation and email marketing (e.g., Adobe Campaign, ExactTarget, Responsys, Eloqua, Marketo)
    • Commercial WCM and eCommerce platforms (e.g., Adobe Experience Manager, Drupal, Sitecore, hybris, ATG)
    • Data management platforms (e.g., Adobe Audience Manager, Blue Kai, X+1)
    • Tag management systems (e.g., Adobe Activation (DTM), Ensighten, Segment, Google Tag Manager)
    • CRM (e.g., Salesforce, Microsoft Dynamics)
  • Demonstrated oral and written communication skills
  • Strong knowledge of Microsoft applications (Excel, Word, PowerPoint)


  • Full health, dental, vision insurance
  • Unlimited vacation
  • Flexible spending accounts for transportation and parking
  • Life insurance & disability coverage
  • Proximity to public transport (BART / Caltrain) and great restaurants in vicinity
  • Generous equity grants and competitive salary
  • We will process visa transfers (H1b, TN etc.) and immigration