Client Technical Support Specialist

Join Blossom!

We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a dynamic, results-oriented Client Support Specialist (B2-C1 English required) to join our team. If you are passionate about customer service, tech support, analytics, and delivering actionable insights, this is your opportunity.

About the Job

The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquires and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery.

Requirements

• Handles inquiries from users on a variety of software and hardware issues via phone, ticket, and emails.
• Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
• Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices.
• Maintains accurate records of client interactions, issues and resolutions in the support ticketing system.
• Maintains and updates internal client information database.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• As experience increases, provides training on hardware and software use to end users.
• As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed.
• Participate in ongoing training and development to stay current with software updates and industry trends.
• Performs other related duties as assigned.

Perks

• 100% Remote Work – Work from anywhere
• Growth Opportunities – Learn, lead, and move into more senior roles
• Multicultural Environment – Work with global talent in a collaborative team
• Continuous Learning – Access to resources, mentorship, and upskilling programs

Apply Now!