Customer Relationship Executive

ABOUT OUR COMPANY

IndigoHomes is a BlackIvy endeavor. IndigoHomes is an award-winning real estate market leader, committed to helping people love where they live by building vibrant, moderately priced homes in secure communities in Greater Accra.

BlackIvy is a values-driven U.S. company that builds, operates and scales businesses that drive long-term growth and resilient value in essential sectors – housing, food, healthcare, infrastructure and logistics – in Sub-Saharan Africa. Anchored in Ghana, Kenya and Tanzania, BlackIvy is relentless about quality, conscious about costs and driven to see its products and services enjoyed by more and more people. BlackIvy has offices in Accra, Dar es Salaam, Nairobi, New York and Washington, D.C.

At BlackIvy we are building a global, multicultural company and our commitment to diversity and internationalism is part of everything we do.

Decisions at BlackIvy are grounded in our core values of imagination, relentlessness, courage, forthrightness, partnership and humility.

In addition to cash compensation commensurate with experience, we provide a leave and benefits program including healthcare, life insurance, and retirement savings program.

KEY RESPONSIBILITIES

· Coordinate customer invoicing, payment reminders, statements and default notices in collaboration with Finance.

· Manage collections and keep in close contact with the customers n relation to their payment schedule.

· Communicate construction progress to customers.

· Coordinate customer communications, pre-handover inspections and property handovers.

· Maintain accurate records of customer requirements, upgrades and special requests.

· Prepare handover documentation and follow up on outstanding items with Construction and other internal teams.

· Record and track customer defects and warranty requests, coordinating their resolution with Construction and contractors.

· Maintain regular communication with customers and provide timely updates on outstanding matters.

· Respond professionally to customer enquiries, record feedback and escalate issues where necessary.

· Maintain accurate customer profiles, payment records, weekly reports and correspondence.

· Prepare regular collections, customer service and handover reports.

· Identify recurring customer issues and recommend improvements to internal processes.

Qualifications

· Minimum of 5 years' relevant work experience, preferably in real estate, property management, banking, financial services, hospitality or

customer relationship management.

· Bachelor's degree or Diploma from an accredited institution.

· Excellent written and spoken English, with strong interpersonal and customer-facing skills.

· Strong numerical, analytical and financial administration skills.

· Proficiency in Microsoft Office, particularly Excel.

· Excellent organizational skills, attention to detail and ability to manage multiple priorities.

· Ability to handle sensitive customer matters with professionalism, tact and confidence.

· A proactive, solution-oriented individual who takes ownership and follows through on commitments.

AI use: AI may be used for proofreading and formatting, but applications must reflect the candidate’s own experience, skills and authentic voice. Excessive AI-generated content may result in disqualification.