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Customer Service / Shark

Operations | Hopkinton, MA | Full Time and Part Time

Job Description

Fun, Fast-Growing Start-Up!

About Us:

At BILLSHARK, we fight for our customers. We started this business to help people break free from overpriced service bills. The more people we speak to, the more we understand that service providers can be difficult and time consuming to deal with. BILLSHARK empowers it's customers to live "smart money values". This role, the "Shark" is considered the core of our business! You will be negotiating bills on behalf of our customers to save them money!

BILLSHARK is:

  • Tenacious – We empower our customers to play offence with their bills and we are relentless in our pursuit to save them money.
  • Growth Mindset – Grow or die. Our sharks feed on adversity and break past the barriers that hold others back. They are unstoppable.
  • Camaraderie – It is more than just having fun. It’s also about creating a common sense of purpose and the mentality that we are in-it together.

BILLSHARK is looking to build our team with people who share our core values - tenacity, growth mindset and camaraderie.

Responsibilities:

  • Outbound calling to negotiate with the customer's providers (Comcast /AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible
  • Identify and record savings "patterns" to create a more efficient, repeatable negotiation process
  • Document the customer's negotiation "journey" in the CRM
  • Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money
  • Provide an exceptional customer experience by delivering better service than was expected – every time

Requirements:

  • General technical/PC capabilities
  • Strong interpersonal skills with the ability to win people over
  • Positive, do-what-it-takes attitude
  • Willingness to learn new things
  • Enjoy laughing and not taking the 'bumps in the road' too seriously

 

PERKS:

 

• A flexible schedule ( Part-time and Full-time)

• Competitive compensation that includes a base pay plus commission

• Paid holidays and vacation

• DAILY contests for opportunities to win gift cards

• Free snacks

• Gym Facilities On-Site and so much more

 

There are lots of career opportunities for you as we grow! Jump in the water NOW!

 

BILLSHARK is looking to build our team with people who share our core values - tenacity, growth mindset and camaraderie.

 

Discrimination is Against the Law. BILLSHARK complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BILLSHARK does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. BILLSHARK is an equal opportunity employer.